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My Experience with UBER [Delhi/Bangalore]

by on April 14, 2015
 

💡 Promo: https://www.uber.com/invite/uber-first-ride


TL;DR: It’s AWESOME! You have to try it once. Free ride promo-link below!

I never felt the need for Cabs or even not much use for Public transport as I like to use personal vehicle to move around in the city. I have both Car (Toyota Etios) and a Bike (Royal Enfield Classic 500) so it makes very convenient for me. Due to this I never got to know the popularity behind this new smart Cab service known as Uber. I remember downloading the app once last year somewhere in May/June but quickly uninstalled it as I didn’t like the idea of providing my credit card details upfront and it was the huge turn-off for me. Also I had the feeling that I can anyway get a cab or an auto anywhere and whenever I want.

During my short-tenure (read: 3 months) of professional life at Bangalore when I was working in Webyog, Inc, I had to bear the sky-touching cost of Autorickshaw which seldomly insisted on using the Trip Fare meter to travel and BMTC busses were pretty expensive too. I still had a thing against the cabs because of the mindset that they are pretty expensive (₹15-20/km) which is multiple of what I was used to with personal vehicle back in Delhi. Well soon after that, in Oct’2014 I came back to my hometown Delhi and routine was back to the basics.

My hate affair with Radio Taxi/Cabs was long-lived until this last long weekend (3rd-5th April’2015) when I had to fly to Bangalore something happened. I used Delhi Metro Airport Express Line to travel from my Office (Noida) to Terminal 1-D, IGI (Indira Gandhi International) Airport, Delhi with ease. My Indigo flight was marked to touch-down at KIA (Kempegowda International Airport), Bangalore was 9:10 PM.

I never was fan of the Radio Taxi or Autorickshaw but Uber changed my perception against the same.

Uber startup screen on Windows Phone - My experience with Uber

Booting up the App

While waiting for my flight to take off and listening to Coldplay’s Fix You, it came to my mind,  “How are you going to travel from Airport to the Hotel?“, which was at MG Road some odd 45 kms away. KIA is located on outskirts of the Bangalore city. Yes! I know Vayu Vajra(BMTC Airport bus) was there but 2 hours of travelling in a bus to get off few kms away from my Hotel and then again taking an Auto or Cab was something I wasn’t ready for. I wanted a more direct solution with comfort. Immediately a promotional email from Uber which came few days back flashed into my mind which said something about Free first ride upto ₹600. I fired up the mail client on my Lumia and searched for it. Yes! The offer was sitting there in Trash waiting to be flushed out permanently. So here starts my experience with UBER:

Onboarding Experience:

I did download the app and noticed upon Logging in that Uber no more asked for Credit card details only, now it had an alternate option to setup a PayTM wallet registered with your mobile number. I already use PayTM for quick Mobile/DTH recharges so I had some ₹120 in the wallet. Uber instantly hooked on to my PayTM wallet and I was ready to go. All of this happened within 3 minutes. I mean even before my song was finished I was ready to order a UberX with a pickup ETA of 1 minute. Impressive stuff huh! 😀

Soon, announcement were made to turn off the electronics/mobile phones and flight was ready to take off. As soon as I landed at KIA, Bangalore, I was skeptical what if no cab would be available at the airport that too at night. But as soon as I opened the Uber app, I was greeting with this:

I was ultra impressed, come on. For UberX, 1 minute of waiting time and ₹8/km was unbelievable. I immediately set my pickup & drop-off destination and it was booked. I was greeted with the Driver details and option to call or message him. Before I could do anything, I received a call from the Driver and in less than 60 seconds I was sitting inside the cab with my luggage in the boot which was on its way to the city. I was wonderstruck by such an amazing service. I mean seriously no hassle at all.

About the Cab/Ride:

Cab was a Toyota Etios! Ha! I own that car so naturally I LOVED IT. The car was clean and had a pleasant fragrance. Air Conditioner was working perfectly although I requested the Driver to turn it off and instead open the Windows (Bangalore Weather! <3). Driver had a smartphone with Uber app opened which is responsible for navigation and tracking down the clicks (read: kms) travelled so as to calculate the fare and deduct it automatically from the Rider’s mode of payment, PayTM wallet in my case. This whole cashless transactional system makes it awesome as you don’t have to worry about extracting exact change as per the meter or even carry any money with you at all. All you need is your smartphone with a linked payment medium.

I got to my destination in 45 minutes and driver got out and took my luggage off from the boot.  He then tapped on the “End Trip” button in his app and immediately I got the notification with the detail of my trip and the charge. It was ₹0.00 (click on the receipt below for larger version). Oh Yes! I was so engrossed in the trip that I forgot about the promo of Free First Ride upto ₹600. 

Below the fare details there was an option to rate the driver out of 5 stars for which I did rate him 5 stars. Same rating panel was there for Passenger on the Driver’s Uber app screen. He rated me 5 star and left after greeting me “Thank you and Goodnight sir”. So much for technology eh?

Is it Safe?

Yes, I did travel as late as 1 AM in Bangalore in the cab and felt just fine. There was no moment when I had even a bit of insecurity. Despite all the verifications and validation, you still can’t predict a human’s intention. It’s way more complex than just being on psychotic levels. But, predicting what actions someone might take on the next moment is something one can’t verify. It’s all about when a normal(good) person decided to go berserk or a abnormal(bad) person decided to make right choices.

As soon as you book a cab, you get Driver’s mugshot, Rating, Cab’s registered number, Driver’s Driving License number and Mobile number. You can also cancel the booking if you don’t find the driver to be apt for you. App also has a mechanism to share the above details with your location and ETA to the destination with one tap with your loved ones. Also, Uber has an SOS option. You can tap on the button if you feel something isn’t right and it’ll connect to nearest PCR immediately.

So all together, Uber has really ramped up security features after safety concerns from users and all the controversies in the past.

More Rides:

During my 3D/4N stay at Bangalore I had privilege to use Uber multiple times for many short trips inside City and I am surprised to say, It didn’t fail me once. Cab was there when needed and everything was swift and smooth. There was a promo offer going on in Bangalore on that specific weekend with code “HALFOFFBLR“. It provided a flat 50% discount on any Uber cab if taken between 12-5pm. I used it once or twice I guess. 😀

Uber – Striving to be “your personal driver”!

After end of my Delhi-Bangalore trip, I also took Uber on my way back to home from IGI Airport, Delhi as I was not in mood to travel via Metro by changing it thrice from multiple junctions. I was very tired. Same as before, the cab came with 5 minutes and I was at home under 1 hour.

Here is the itinerary of all the trips I had during my long weekend getaway:

Trip details - My Experience with Uber

My Trips with Uber

Overall Impressions:

Pros:

  • Superb Implementation! Very easy to use.
  • Cashless payment is awesome.
  • Clean Cabs and well-mannered drivers.
  • Usually <10 minutes of waiting.
  • Awesome customer support.#

Cons:

  • 2x-3x Fare in peak timing defeats the purpose.
  • Driver fooled me into paying the toll(₹90) Resolved#
  • Windows Phone app is not as functional as Android/iOS counterpart which is lousy and not at all acceptable IMO.

# – As soon as I contacted Uber on Twitter with the receipt of the toll I had to paid. They instantly added ₹100 of credit in my account as a token of gratitude. Kudos to great customer support. *Thumbs up*

Promo Link:

So here is the promo link I promised. Sign up using the link below and connect your Uber account to PayTM wallet. Book any Uber (GO/X/BLACK) using the app and ride wherever you want to and get ₹600 off on that ride. 😀

💡 Promo: https://www.uber.com/invite/uber-first-ride

Pro-Tip: This promo will be only applicable on the first ride whether the Fare amount comes ₹50 or ₹500, you will get maximum of ₹600 off. So make sure to make the trip is worth it and use the max of it. I would advice you guys to call Uber’s greatest – Uber BLACK. I got a Toyota Camry on my way back. You may get even better one to ride in that too for free 😉

Enjoy the ride guys and share this post using the social button below to help your friends avail the promo too.

comments
 
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  • Sparna
    March 22, 2017 at 10:58 am

    Uber is great experience some times but not always . When a customer book a cab driver must assure he is coming or deny on straightly that he can’t come . Driver attend call and say they will come customer will b waiting in arriving point on next call drivers ignore the calls . Atleast they don’t have sense of telling to cancel the cab . After a spending your time on arrival point customer must assume on their own cab driver may not come. This been worst always in Uber . I have experienced same on countless being regular user of Uber .
    I never faced this in Ola till now don’t know when they start this kind of worst service .

    Reply

  • March 3, 2017 at 6:06 pm

    Hi, I have good experience with Uber. But recently I have hired the cab services from Ezidrive for a long trip with my family for two days.They provide a well driven skilled driver, reasonable price.So I recommend.

    Reply

  • Rama Chaulagain Pokhrel
    October 12, 2016 at 7:37 pm

    Hi everyone
    Greetings!

    I have a horrible experience with Uber. Very much disappointed with the charge that I ended up paying . I booked cab with Rs. 67 and ultimately had to pay Rs. 293 in Uberpool in cash. I wonder how can Uber cheat a customer like me in this manner. I have been using Uber since 9 months daily twice and this is the 5th time that I had fare issues. Can anyone suggest me how can I get my money back? When I just see the fare receipt it shows all nonsense which made me more frustrated.

    My overall experience with Uber is the most disgusting and useless to use.

    Reply

  • Manish Choudhary
    June 30, 2016 at 10:33 pm

    If i have to travel with uber, I always prefer UberPool and if not available I go for ola auto. These cab services are getting costlier day by day.

    Reply

  • Swathi
    March 30, 2016 at 12:17 pm

    I have travlled recently in Uber and the amount i paid is too high. I travlled for 11-12kms and the receipt is showing 28kms. Can somebody help me how to get the cash back?

    Reply

    • Swathi
      March 30, 2016 at 12:25 pm

      Details below :

      From JP Nagar 5th Phase
      To : New Guddadahalli
      Kilometers : 27.31(kilometers will hardly be 15)
      Vehicle: Ubergo
      Cash : 360
      Timings : 16:26 to 17:14

      Reply

      • March 31, 2016 at 10:56 am

        Hi Swathi,

        It’s pretty easy. To get a fare review just open Uber. Tap the hamburger menu on top left and select History. Choose the corresponding ride you want the review for.

        Tap the Need help button –

        Pick your reason, “I had an issue with fare” in this case.

        Explain the issue briefly and send it. You will get a revert back in 24 hours with cashback if applicable in your case.

        Cheers,
        Jatin K Malik

        Reply

  • Aditya Garg
    March 6, 2016 at 9:03 am

    Uber is useless service because

    1. Always charging higher rates (2X, 3X and even more) then its competitor OLA at the same time in a day (so called peak hours)

    2. Disables user account without any warning or giving reasons on why account has been disabled.

    3. Suspends user account without intimating and people keep wondering why in hell app is not working….and even does tell that account has been suspended.

    4. Support team responds harshly to your queries as if they are the only one in market in this business and most of the time says that they can’t help in what are you asking for.

    All of above are coming from my personal experience… thanks!

    Reply

    • March 6, 2016 at 11:51 pm

      Hi Aditya,

      Thanks for sharing your experience. I will reply in the same chronological order as of your comments:

      1. Always charging higher rates (2X, 3X and even more) than its competitor OLA at the same time in a day (so-called peak hours)
      >> I agree on this. I used to be much better, but now, it’s bad. In North Delhi, even OLA is always on surge now despite having so many cabs available. Feels like a petty strategy to earn quick bucks.

      2. Disables user account without any warning or giving reasons on why the account has been disabled.
      Not sure why you had to face it.

      3. Suspends user account without intimating and people keep wondering why in hell app is not working….and even does tell that account has been suspended.
      Agian, never heard of it. Have you tried emailing them? The support is pretty quick.

      4. Support team responds harshly to your queries as if they are the only one in the market in this business and most of the time say that they can’t help in what are you asking for.
      Whoa! If you were misbehaved, I would suggest you to post a screenshot on Twitter and Tag Uber. It will be a massive shitstorm and their executives will personally apologize to you.

      Cheers,
      Jatin K Malik

      Reply

  • Dilroop
    November 20, 2015 at 2:50 pm

    Dear Team,

    Greetings..!!

    This is to bring your attention on a fare issue I have faced while using your cab service on Sep 24th. I paid for the ride directly for an amount of Rs. 706/-. But day before when I was trying to use another ride by recharging uber credit I noticed that my balance was keep on getting debited without using any service. I doubt I have been charged on my wallet during the first trip which had gone negative balance. I have the following details for you to track the case and take an immediate action, please go through the same.

    Paytm details
    Paid for OrderUBER Order #d658214c7f8e4723b897f3a2a7200a6Paytm Cash Txn ID 8376169502015-11-11 17:42:34

    Uber details
    TRIP
    8:46 PM on September 24 2015
    Base Fare 100
    Distance 165.34
    Time 88.03
    Normal Fare ? 353.37
    Surge x2.0 353.37
    Subtotal ? 706.74
    Rounding Down -0.74
    CHARGED
    Paytm ? 706
    Chandarshekar
    8:46 PM
    Rajiv Gandhi Road, Jarganahalli, JP Nagar VI Phase, J. P. Nagar, Bengaluru, Karnataka 560078, India
    9:43 PM
    22nd Main Road, BTM 2nd Stage, Kuvempu Nagar, Stage 2, BTM 2nd Stage, Bengaluru, Karnataka 560076, India

    YOUR TRIP
    8:46 PM on September 24 2015

    Kindly rectify the issue and reimburse the money at the earliest. A quick action will be highly appreciated.

    Regards,

    Dilroop KURIKKALLOT

    Reply

    • November 22, 2015 at 3:06 pm

      Hello Dilroop,

      I will suggest you to either tweet or mail this issue to Uber as it will be a much faster resolution. But I can help you with one thing.

      If you log in to PayTM site, you have an option to see all the transactional history data for your wallet. You can easily find the reason of random debits there. Just log in and go here: https://paytm.com/paytmwallet

      Hope it helps you.

      Cheers,
      Jatin

      Reply

  • April 15, 2015 at 4:20 pm

    Thanks Sakshi. 🙂

    Reply

  • Sakshi
    April 15, 2015 at 2:01 pm

    Awesome post! Keep it up Jatin 😀 I really like the posts you make, full of information, feedback and experiences.

    Reply

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