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An Open letter to MTS | MBlaze Ultra WiFi | Delhi

by on January 22, 2016
 

To whomever it may concern!

MTS, you twisted little ISP, well you and your policies suck!

Now as we have that out in the open, let’s begin with What(s) and Why(s)!

My name is Jatin K Malik and I made the grave mistake of buying your highly marketed MTS MBlaze Ultra WiFi data dongle (#8459194713) last year. I was facing problems with MTNL broadband downtime and due to lack of an immediate alternative, I decided to buy your data card. Thankfully, I didn’t commit another harassing mistake of buying the Postpaid dongle and instead got the Prepaid one to be the boss of my own internet (little did I know).

I got some odd 15 GB of initial seed data with a validity of a month. It was the same month when I decided to jump ships and got a sweet 20 Mbps DEN Boomband broadband connection at my home. I subscribed to the lowest possible plan from my MTNL connection (TriB 49) just in case Den proves to be a disaster. Despite some initial setbacks and an open letter like this to them, things were sorted quickly and I never had to use your prestigious dongle much. I doubt I even consumed 1 GB out of the allocated quota.

It was until this month, January 2016, when I started getting a lot of issues with Den Boomband of frequent disconnection and downtime, so I decided to again jump ships back to MTNL for the time being, My Den boomband expired on 3rd January and without renewing it, I applied for a plan change request to MTNL to change my plan from TriB 49 to TriB 1449 Combo (60GB/8Mbps, decent right?). Most the plan change happens in 24 hours but things have changed since then and they said it will automatically change on 1st of next month. Wait what? Yes! From 1st of February.

Curse my life, instead of renewing the good old Den boomband for the month I decided to pick up your dusty dongle from my drawer and recharged the same with your critically acclaimed ₹999 unlimited plan with 3G Plus FUP of 10 GB day/10 GB night. I was surprised to see MTS’s definition of night i.e 12 AM to 8 AM.

It is mockable as it seems like MTS is operating in shadows in broad daylight.

Anyways, the plan was activated instantly on my data card and surprisingly the 3G plus speed was quite manageable with ~1 Mbps which although is a far cry from your 9.8 Mbps claim but still manageable. I steered through data usage for next 15 days easily with occasional video buffering on Youtube and regular surfing. Mind you, it was not one of the smoothest experience I have had with any internet plan ever. The MTS MBlaze used to randomly drop the signal and start blinking the dreadful red light only replug it in the USB socket. Also, the signal in peak timings used to crawl hopelessly reminding me of those Dial-up days.

Pathetic slow speeds MTS Mblaze dongle

Crawl it up. Dial up times.

On 19th January, I was checking my blog and replying to the comments and suddenly after a refresh the page refused to load. I tried multiple times but it just went into infinite loading mode with any web page thrown towards it. I decided to log into the MTS control center (192.168.1.1) only to find that my Daytime 3G Plus data is over. Though I did have 8.5 GB Night data but I prefer to live humanely and sleep during the 12 AM to 8 AM timeframe because some of us actually have a day job and life to attend to. Ironically, my 4G data pack also got exhausted on very same day.

So, I had 4 NON-WORKING sources of Internet (Den boomband, MTNL broadband, MTS MBlaze, Airtel 4G LTE) at my disposal. I wish I could explain that feeling to you. Anyways, I waited patiently the night, went to office next day morning and renewed your MTS MBlaze with ₹299 for 1.5 GB data for 28 days validity as I had to go through only 10 days now. Guess what? It didn’t work. Despite receiving a text message on my phone and dongle’s control center, I was still not able to open any page at all.

I called up your MTS Customer care number and after 5 minutes of waiting, I was connected to one of your executives. I explained the whole situation to him and he simply replied: “Sir, since you recharged with ₹999 plan which was an unlimited plan with a validity of 28 days, your new plan will be effective only from 3rd February”. I explained him my situation and asked him to put a request to disregard the present plan and bring the ₹299 plan effective immediately. But he simply refused and said that it’s part of a process and he can’t do it and hung up the call.  I tried calling again hoping to connect with a sensible person with a human side to his job. Alas! All in vain.

MTS, I have the following questions for your shady practices:

  1. What is the point of using marketing slogans like “Never slow down” and a tagline “A step ahead”, if you can’t deliver?
  2. How can you even define a plan unlimited when you restrict the Post-FUP limit to 32 Kbps which translates to 4 KBps, that is slower than Dial-ups in the 90s? You are simply harassing the customer just because your internet services do not come under “Broadband” tag and TRAI rule of the minimum speed of 512 Kbps to be called a “broadband” is not applicable to you.
  3. If I, the consumer, am willing to pay more moolah to get the original speed back at the expense of his “Remaining 10 GB – Night” as per his own will, why do you need to force the shameful Unlimited 32 Kbps down our throat forcefully?
    MTS blaze smartpacks slow load

    Smart packs? Now? Really!

  4. After some unsuccessful attempts to load a plain web page on your Unlimited offerings, I was finally shown the concept of “Smartpacks” where you can add high-speed data to the existing plan validity. This image took 10 minutes to load. Can’t you keep something like this in offline storage on the dongle itself? How difficult could that be? Will hardly take 3 lines of code. I can write that for you if you don’t have that capable developer.
  5. Also, why didn’t your customer care executives tell me about this “Smartpack”?
  6. I can see that there is a smart pack for ₹298 for 2 GB / 7 days validity. I even asked your customer care to convert my ₹299 recharge to this ₹298 one to which also he refused. Is it really so hard to do such a trivial change for your customer? Then maybe you need to reassess your CRM dashboard. Simply stupid.

MTS MBlaze has been quite of a harassment and I don’t recommend anyone with a sane mind to ever try MTS MBlaze dongle so as to save themselves from this pointless policies.

MTS MBlaze – Never again!

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  • Santanu Das
    July 25, 2017 at 10:44 am

    I can’t access the net from 23.07.2017 by my Mblaze ultra wifi dongle. Mts tell me reset my dongle. I can’t reset my dongle. Please help me.

    Reply

  • B.Mukherjee
    November 12, 2016 at 2:17 pm

    Jatin you are absolutely right ! MTS working as a cheater. Just now faced similar experience . Extremely slow and interrupting net work , in addition their corrupt practice of duping customer during recharge. Home page Account Information Showing 11.11.16 was validity date for previous balance to get carry forward , but when recharge done on 11.11.16 they deducted the previous balance of almost 12 GB. After lot of effort when could contact them,MTS says previous validity date was actually 10.11.16. Then why it was showing 11.11.16 they had no answer .After recharge fresh validity date showing 12.11.16 ! This has been happening since last couple of months. 1 or 2 days after the recharge is done then their connection will be in order and home page will show the wrong figures. And their Customer Care is ruthless.

    Reply

  • Joydeep
    August 26, 2016 at 6:05 am

    FRAUD SERVICE PROVIDER THIEF ALERT

    MTS are FRAUD. They have started stealing data recently & does not respond to customer complaints as well.

    They took away all my days high speed & are not ready to share the usage details as well.

    Also on top of that they have the audacity to ask me to buy extra high speed plans.

    I raised a complaint at customer service & they have closed the case without any resolution. customer service sucks. They disconnect calls, they shout on customers, managers are never available & many more issue. Actually these are most unprofessional people.

    I would strongly recommend no one to get MTS now. They are THIEFS.

    Reply

  • Suryanshu
    January 22, 2016 at 12:37 pm

    A friend of mine had brought a MTS 3G dongle after much trouble for getting his account activated he realized that he does not get 3G speeds in his house where he primarily uses the device. Instead the speed throttles down. After many complains and home visits from their engineers who were unable to solve the problem he decided not to use the dongle anymore. He promptly called them up and said I am not getting the speeds you promised so please cancel my account, they said fine but you have to pay 2000 for dues. My friend refused to pay that amount and he got a court notice from MTS ! Can you imagine the audacity of this company. I don’t how you are living with DEN, Jatin but I had to go through hell to get them to come to my house to put up a new connection only to realize that their infrastructure in my society was incomplete. After days of chasing them for a refund I finally got my cash back ! Never again. Airtel charges me a bomb for 80 GB/8 MBPS but their service is excellent at least here in Gurgaon where their corp office is.

    Reply

    • January 22, 2016 at 12:47 pm

      Hi Suryanshu,

      Well, If you read the complete post above. I have decided to abandon Den after so many downtimes and have moved back to MTNL for now. That’s the reason I had to face such a fiasco with MTS and their crippled services. And yes, I know how these companies harasses postpaid customers by showing the fear of court. It’s amusing how they so can so easily arrange court notices for such meager amount but can’t spend that time and money to understand a customer’s perspective and fix it. Such a shame really.

      Airtel is the best ISP I ever had. I have Airtel broadband when I was in Bangalore. Unfortunately, they don’t have laid lines in my residence area yet. It’s work-in-progress which I expect to complete in a month or so. As soon as it happens, even I am jumping ships to Airtel, even if it is a bit costly but surely promises a peace of mind. 🙂

      Reply

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