Well if you are a regular reader, you must have read that recently I switched from MTNL to a new ISP. As you must have read in the title, Yes! it’s Den Boomband. It’s been 1 month now so I felt the need to share my ownership experience and review for Den Boomband.
What is DEN Boomband?
Den Boomband is an offspring of its parent company Den Networks, which is India’s largest cable TV distribution company serving 13 million homes in over 200 cities. Last year around October, they decided to venture into Broadband market. Den brought a never seen before true 100 Mbps Superfast cable broadband service based on DOCSIS 3.0 technology to North India, So brownie points for the effort as I, being a Delhi guy, have experienced torture of extremely slow “broadband” speeds from MTNL.
Wait, what?! 100 Mbps?
If you talk about Bangalore, it has some of the best mind-boggling connections I have ever seen. During my short stay span of 3 months in the city, I got the chance to surf on a 100 Mbps line and god! I was blown. So, naturally, I never thought we will ever get a fraction of high-speed internet plans here in Delhi due to lack of competition.
Booking time…
One random day, I was coming back to home around noon from a friend’s place and I saw a promotional tent of “Den Boomband” in our society and it had a big bright banner saying “Now experience the limitless – 100 Mbps“! Oh boy! I steered my car in its direction like a dog steers to catch a bone, parked the car and asked for the whole deal. What? Why? Where? When? HOW? The sales guy simply smiled and handed me the brochure. Here’s how it looked:
Well before you judge me for my kiddish behaviour, let’s take things into perspective. At that time I was paying ₹999.00+Taxes to MTNL for 2 Mbps till 20 Gigs and then 512 Kbps unlimited and here if we take the closest plan to that, well! ₹900+Taxes for 20 Mbps till 30 Gigs and 1 Mbps unlimited after that. That’s ~12x better deal. You get my point! 🙂
So, I immediately called the sales guy to my home and booked a connection. The weird stuff is that you have to pay for 3 months in advance to save the Installation charges (₹600), as they would be applicable if connection is taken for 1 month only. I was pissed at this deadlock as I didn’t want to pay ₹600 extra (which are a lot for Installation charges IMHO) but was also sceptical about Den boomband service as I have had experience horror with Tikona Digital Networks by paying a 3 month advance rental for absolutely shit service. But good part is that, Den boomband will provide your their own Modem + Wireless router which is a plus!
Anyways, the payment was made via cheque and the sales guy promised that connection will be up and running in 2 days! Well, impressed already?! Or NOT! Let’s see..
2 days later..
No one came. From here, the whole experience went downside to hell and what followed was, can only be explained by “A Roller coaster(ish) experience”. I have documented it in my Open Letter to DEN Boomband post. This ordeal lasted for a week after *literally* 100s of calls and boat loads of emails.
Den boomband suffers from classic gap of communication between Sales people and Tech team as there is a huge difference in number of connections sold v/s number of connections actually installed!
Go on, give it a read and come back for continuation.
$> Skipping all the recursive stuff…
$> Fast forwarding to present!
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*Linux love! 😉
Some Speedtest.net results:
30 days later..
To be honest, despite bad initial experience, I am happy to say Den Boomband has managed to work really well. I didn’t notice any major downtimes expect a hiccup or two which was easily solved by rebooting the router. I got continuous 20 Mbps Down and ~2 Mbps Upload speed with ping <10 ms for most part. After 30 GB of usage, the speed was capped to 1 Mbps which is pretty decent if you have a bit of patience.
Pro-tip: If you go for 50 gigs plan, you get 2 Mbps unlimited after bandwidth cap finishes! 😉
20 Mbps is just awesome. 4K videos load in <2 seconds and 1080P doesn’t even take 1 second to stream. Throw any heavily bloated website (looking at you Verge), and it will just instantly render. Trust me when I say this – High speed internet is a bliss!
Bad part of Den boomband is that you are locked for first 3 months to the plan you chose while booking.
Oh yes, this is a flaw with Den Boomband process/management/idk, you can’t change your subscribed plan until your seed amount/tenure finishes (for me, 3 months). It feels restrictive as it’s basic human nature to go for the cheapest option when trying a new thing. I guess changing plans should be as easy as adding a-la-carte package in DishTV anytime. I am really looking forward to increase the bandwidth cap from 30 GB to 50 GB at the end of 3 months tenure.
Verdict time!
YES!
Go for it if it is available in your area (which may not be the case as they are in middle of expansion). I live in North-West Delhi and here also Den Boomband is not fully available.You can check the availability or dial 1800-419-8080 for same. It is the best bang of buck for any broadband ISP in Delhi AFAIK.
Just make sure you have a talk with customer care before throwing your money to the sales guy honey coated words, as there may be a possibility that basic setup is not even installed in your locality while salesmen are selling connections like no tommorow. Trust me it sucks when you pay for a SIM card and company hasn’t setup Signal towers yet. So wrapping up this review. I will make sure to update the post if we do see new advancements in same.
Do you have a superfast ISP? In Delhi? Works like a dream? Tell us about it. It may helps others make the decision. Also share your experience with Den Boomband! Cheers.
Well Den just provide modem/routers with out of date firmware. No more firmware updates will results to vulnerable device that compromise your security means anyone can check what you are doing so make sure you are using updated device that also get regular updates. Vulnerable equipment DEN Broadband is offering CPE of the following vendors:
1. Skyworth D2.0 WIFI
2. Xperio D2.0 WIFI
3. Changhong D2.0 WIFI
4. Changhong D3.0 WIFI
5. Thomson D2.0 without WIFI
6. Cisco D2.0 without WIFI
7. Cisco D3.0 without WIFI
8. Thomson D3.0 without WIFI
9. Cisco D3.0 WIFI
10. Tenda M150 WIFI
11. DLink WIFI
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Guys just don’t go for it even if they are offering you an unlimited plan for 50 RS, they dont even deserve this amount for their services! Its been almost a year now since I am using den, the problem is that it works fine for couple of days but from no where when it gets stopped then even if you file a complaint, an engineer will surely come to your place will reset the account and will tell you that parameters were changed it will work fine you will never face an issue again but after couple of days same issue and same advise again!
Most important if you do work from your home and you need good internet connection, dont even think of den!
There were nights when I was not able to complete my work at home and was screwed badly by my reporting people at office.
Lodged a complaint 2 days back, same thing happened again, this is it now!
The worst decision that I made was I opted a 6 month plan to save one month subscription but got stuck and was not able to decide!
But today I feel am done with it even if I am losing 2 month subscription!
I urge all of you, dont go for den boom band
I repeat
DON’T ! !
Below is the last complaint receipt that i requested few days back and still same problem persists !
brother this company is bull shit and the management is also; no recharge process and these guys claim for speed but full of shit. DONT BUY>
Like BSNL, they provide wired broadband service, which when works, it’s ok.
their service disrupts at least once or twice in a month, and when there’s a complaint and they try to brush up the problem while complaining sitting at their place, thereafter they tell that we have noted down your complaint and our engineer will visit and your problem will be resolved within 24 hours. And that so called engineer never comes and problem not resolved. When after 3-4 days again complaining, the same stero is again repeated, like, whats ur name, how long the problem persists, tell the name of Modem, switch off the modem and again switch on how many lights are blinking, all wires are duly connected. Try net , not working, ur problem will be resolved in 24 hours and so on. They recharge on prepaid basis, the amount for the balance period of recharge is automatically extinguished without using internet service, it’s again A BIG BRHASTACHAR. basis, the amount for the balance period of recharge is automatically extinguished without using internet service, it’s again A BIG BRHASTACHAR. Thereafter, their agents again start ringing that your net connection has expired please recharge.
Once their wire was broken outside, I complained, they repeated the same that our engineer will visit within 24 hours. I tell frankly that nobody turned up to connect the wire. Only their call for recharge came without break, whom I told my problem but nobody was interested in the problem, everyone was interested in RECHARGE THAT TOO WITHOUT SERVICE. After 2-3 months someone came and connected the wire. During that period I took recourse to other internet services.
THEY ARE NOT AT ALL PROFESSIONAL IN PROVIDING INTERNET SERVICE, THEY ARE JUST LOOTING MONEY OUT OF CUSTOMER’S POCKET WITHOUT GIVING ANY SERVICE IN A BROAD DAY LIGHT. This happened to me many times. Now I have started looking for other options.
Okay, calm down. Have you tried registering a complaint?
The worst speed i ve ever seen.
Airtel broadband is offering 40 Mbps speed in chandigarh see http://www.airtelbroadband.co.in for details
What options are present there in mohali for FTTH broadband connection? If i require fiber to the home broadband connection in sector 67 Mohali, then which broadband connection provider companies are there in my area? I visited ConnectBroadbandService.in but their FTTH broadband is not available at my location, If anyone have suggestion about this, please tell me available internet providers for optical fiber broadband connection at sector 67, Mohali
I have a 35gb plan with speed of 25Mbps when this 35 gb is used…i was usually geting seeded torrents speed @ 5mbps and after a month or so i am not reachin the speed upto 50kpbs . and even i tried using VPN but it gives u less speed den ur regular download speed plz help!!!
My Experience:
I have started with one month plan 10 Mbps unlimited.
First 5 day they provide a demo plan the continue to actual plan.
After that i have faced too much issues with Den Boomband
1: i have received internet in month January for about only 17 days when every i back to home in night and start internet its not working and Customer Care have only one Bullshit Word “There are some up gradation running in your area”
2: When i need to shift den connection,Customer care told that it will take 7 Days For shifting.
I have talk about this with customer care that you provide new connection in 2 day but why shifting in 7 days They have no proper answer.
The Major problem is in a month Den have at least 15-24 Up gradtion and every Up gradation for minimum for 5 Hours
So in My opinion den Should Sell their Plan Like
10 Mbps with 75 Gb and 20 Up gradation in a month
20 Mbps with 120 Gb and 45 Up gradation in a month
HEY BROTHERS…MY DEN BOOMBAND IS 20MBPS WITH 50 OR 40 GB AND THEN UNLIMITED.
WHY YOU THINK THAT IT’S BAD I MEAN I HAVE 24 HOUR INTERNET EXPERIENCE WITH NO DIFFICULTIES
Hi,
I am not able to use a your connection for 12 days,you could check in data base as well,that complaint was initiated very long back,I have initiated complaint n number of times all times your associat said this will be resolved with in 24 hours,but still same,or I had very bad experience well from your customer service aswell,
Regards,
Monu Saxena
9999331873
Ak dam gatiya network and gatiya service…..
Way Degraded speed than Nextra. I switched to Den from Nextra in lure of den’ enticing plans. But results came out to be lower than Nextra.
Consumers are limited to services what they provide. In long term ,owing to bad services, these service providers will be wiped out by one who care for customer service.
I subscribed to Den Boom Band based on their assurances of a new cable technology and high speed internet at low speeds. Please don’t fall for the trap.
For almost half the month the internet connection will be dead. when you call up the customer care they’ll tell that some repair work is going on in your area. Don’t know how long the repair work is going to continue but since we are paying in advance, they are taking us for a ride. They always make you fool, we will solve your problem within 24 hours but they do not come at you door within a week. His technical team is totally illiterate they do not know how to respond to his customer.
Note:- Do Not Take Services From DEN BOOMBAND.
Same is with most of them, be it Nextra, Hathway, Reliance, Mtnl. Out of these reliance is biggest chor. I have tried these. One thing Im gonna tell you which no body will discuss, even the writer of this article’ is that they have different servers lets suppose two types one for promotion and one for making fool out of customers. When you buy new connection they put you on fast servers, now heres thre twist. If you are a geek or youtuber and consume a hell lot of data, they will put you through the slowest connection and will struck off the internet time to time so …… Believe it or not this is how things are done…….. Sowww that you request yourself to get your net disconnected!!! don’t be fooled by the retention team calling you (in case of reliance) they actually want you to go away (its their way of saying hush you doggy hush). I know because I myself is in tech field and the Den the old cable provider whose cable man and area sales people are friend of mine. No matter its a DOOM band or FOOM band, these are all (I keep my words only for the connections I have used), these are all actually CHUbands. I heard lotgood about airtel but I dont know about them as we dont have em here in my location. One more thing these CHUband providers commitments changes as per the “so called high class areas” even the biggest CHUband provider will give you fastest and uninterruped connections in greater kailash, defence clony, or lets say the more posh the better services, dude the plan is get rich move to posh area pay lil more and get what you want. These S.O.B’s dont value your money and no commitmitment toward quality. Reliance is very good in doing this, what else can you expect from a company which does not believes in ethics (believe me when you will go to do management and have reliance top officials give you lecture/seminar they will tell you indirectly how reliance does not belives in ethics and believe in creating own screwed up version of ethics). In nut shell “choro ka sardar”
Hi,
Go for prepaid plan. i have prepaid plan. 20 mbps 40 gb for 30 days at 1149/-. No one compete den boomband in prepaid plan.
Den BoomBand is one of the most unprofessional companies. After terrible service provided by the company for about 7 months during which I lost money because of them I was forced to terminate their services. After termination, their technician came to our place to pick up their equipment (modem & router). However when I asked them to pick up the wire providing the connection the technician said that they will come later to pick up their wire.It has been six months yet they have not picked up the wire. In the meantime I have called up their customer service and their local agents multiple times. They have flatly refused to pick up their wire. When asked what should I do when I leave my place which is rented, they said that it is my responsibility and I can take the wire with me. When further told that I cannot do that since the wire at the other end is connected to their connection pole outside, they said that to simply cut the wire and at my place let the rest of the wire fall by the roadside. I pointed to them out that not only this is hazardous but it also means putting out electronic junk in the open on the road which goes against basic civic values. They simply did not care that their actions are polluting the environment and making residential areas unclean. I have recorded proof of communications with them which I intend to make available to the appropriate authorities including our RWA.
So to sum up do not ever take a den connection and if my mistake you took it and then you have to terminate it make sure that they take the wire out before you hand them the modem and router.
Den is the worst broadband service provider.I did booking for its wi-fi service on 14th september 2016 and they took money in advance.Later on at the time of installation they did not turn up with equipments .When finally after 5-6 days of payment they installed they put the modem outside our home in the verandah. They told they would be coming in 3 hrs but they didnot turn up till date.The wi-fi doesnot catches signal in our rooms.I called on daily basis for 20 days and got many complains registered but there was no solution. Every complain without any resolution were closed in 5-7 days.I would never recommend den boomband as it took my money and i couldnot use the service. They are cheaters, irresponsible and disgusting broadband service provider.
Aparna Gupta shared a photo to Kritika Koli’s Timeline.
4 mins ·
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Den is the worst broadband service provider.I did booking for its wi-fi service on 14th september 2016 and they took money in advance.Later on at the time of installation they did not turn up with equipments .When finally after 5-6 days of payment they installed they put the modem outside our home in the verandah. They told they would be coming in 3 hrs but they didnot turn up till date.The wi-fi doesnot catches signal in our rooms.I called on daily basis for 20 days and got many complains registered but there was no solution. Every complain without any resolution were closed in 5-7 days.I would never recommend den boomband as it took my money and i couldnot use the service. They are cheaters, irresponsible and disgusting broadband service provider.
ultimately ghatiya… I opted for 10mbps plan and getting 0.33mbps…rest u can understand.No one can beat u in this for sure.
Such a stupid service. Highly immature people and service. TOTALLY NOT RECOMMENDED. Sheer wastage of money and time.
These people are really worst.Some days back , mine wifi was not working ,no internet connection.I called them and complaint about it.They told me that some engineer will visit .That engineer was some sort of stupid joker .He visited my house early 7 , I told him to come later,his reply was he will come after 2-3 hours.2 days passed but he did n’t contacted me,I got msg. from den that my problem has been solved.I registered complaint again.I was using mobile internet for 5 days , when I have paid money for wifi , becoz that *** wifi was not working.After 5 days, wifi started working on its own without any visit by engineer.This shows that these people by their own restrict the internet usage.This whole process is repeated 5 times in last 4 months.I will suggest ,do not waste your money in them ,please try for some good wifi as airtel.
Den boomband is totally fraud kind of network.Speed is slow and every month you will have some problem in your modem , call them again and again to get this sorted out.You will have days passed without using their internet services as wifi does not work and pay additional amount to use mobile internet at that time.Customer center people know nothing and give lame idea of off/on the modem.
Den boomband sucks the worst wifi connection I ever had never work properly. Every now and then I have to complaint that ineternet is not working and their excuse technical upgrade ion is going on. The brand which is giving worst experience and I don’t even think it’s a brand as my one of my local operator is giving me a better speed and Internet .
Their technical upgradation reason is always there.Every time there is some problem in the internet connection , they will say technical upgradation issue.
Hi Everyone,
Never Go for Den Boom Band, these people are cheats. They took advance payment for 6Months and gave 6Months additional subscription for same value. After 9 Months they disconnected the connection without any information. After following-up for 5days they restored the connection in their accounts and sent SMS, but the Internet was not working. While calling they are informing please this desk or other number, just making fool of us.
These people are simply cheats.
Worst experience with this network .
First three months were really good and also the experience but as time passed by the network started getting worse …
Nowadays also ,I am having a problem with den boomband .. they promise to provide best services but do nothing.
Customer Care is a joke. And also u have to pay for customer care calls ..shit network.. can anyone provide alternative to this ..??
My experience with Den have been poor. . Quality of modem was poor. i am facing problem from 18th Aug 2016 till date. Every time speed is down or no internet connection is showing. A lot of engineers have visited replacing and mde a lot of changes at backend but it don’t even work for more then 30 minutes.
I am frustrated I would like to disconnect this service but company not doing it because i have already paid advance amount to 13-10-2016..
I lost my money.
Den Boom band is Worst Internet Service Provider. fraud and totally fraud
its over a 3 months,we are using the services of Den boom band. there services are great,speed is good. no problem face here.
thank you Dean
Duniya ki sabse ghatiya company, kahti kuchh hai aur karti kchh hai. Bola 50 GB data monthly and diya 30 gb bas sale sab chor hai.
Low class natwork
As an online Gamer, I have used many ISPs in my search for the best ISP with the best Ping/Latency… I live in Dwarka, New Delhi… I found that NEXTRA had the best Ping/Latency… But now even this ISPs Ping has started to go up and am experiencing lags while gaming. Can anyone suggest me a good ISP with awesome Latency/Ping? Please do a speedtest with servers from England or Poland and let me know how much ping you are getting… Would be great if someone could provide this information.
Cost does not really matter to me as what I really need is a good Latency/Ping response.
Charles go with Airtel
Bro face it you are in india go read mt comments above nd you will know how these providers are foes to gamers youtubers.
The net so slow that it took me one year to reply hahahahhaha
Why don’t you do the ping/latency test on England or Poland servers yourself instead of asking others to do it ?? You seem to be a expert in online gaming, so why not try yourself and then tell others about your experience?
Like I mentioned, if you read my comment carefully, I’ve asked people using OTHER ISPs apart from Nextra to do a latency test on England and Poland servers as I am already using Nextra and so I already know how much the latency/ping is on those servers with Nextra as my ISP. What I want to know is how much ping people using other ISPs are getting. I hope I am clear now.
PFA supporting document for clearance of my payment from my credit card.
here is my credit card statement
I have already pay two time darted 04.jan.2016 and 06.jan.2016 Rs.859 but my internet connection disconnect due to non payment. plz resolve my problem i have faced so many problem due to disconnect internet bat payment not reflect my den a/c den boom band is fraud company
rahul verma
mobile no. 9212111422
user id : r_93488
Hello Team,
Pathetic Experience
Now this is heights of ignorance/unprofessionalism
My internet connection(on the name of Iqra Hasan) is not working since 17th August 2016 & nothing has happened till date.
I have raise the ticket on 17th itself & on request i have shared my Aadhar Card for the Address change in the system but still your engineer visit to the old location.
Your Engineer visit is no use till date, this time your engineer urges me to write an email to reach out higher authorities
I made the payment on 16th for the next month billing Cycle & i have already lost 7 days of my data consumption.
I would like you to take necessary actions asap & involve whomsoever is requires to get this fixed today itself.Also provide me the grace period of 7 day in this month billing cycle.
Awaiting your response on this.
Address to Visit : 3162 , 4th floor Green House Apartment Kucha Tara Chand Dariyaganj 110002
Thank you
Iqra Hasan
I think you should also tweet them.
Ek no Ki dhokhebaaj company hai kehte kuch hai karte kuch hai plan batate kuch hai hota kuch hai Jab inhe Hume koi offer dene Ki baato aati hai to ye log mukar jate hai mere neighbour ko 5 mnth Ka plan dia mujhe wahi 3 mnth Ka jab Maine den lagawaya tha mujhe kaha aapke refer Se 1 mnth Ka aapko plan milega free Jab Maine reffer se plan lagwaya to Bolte hai 7 days hai wtf public ko bewakoof samjhete hai ye log plan bechna ho to bade bade faayede bataye jaate hai plan complete hote he Apni baato Se mukar jate hai hi ye plan pehle tha ab Nahi hai I suggest to everyone dnt be fool with ths company bhugt bhogi hu :/
My experience with Den have been poor. Installation was delayed. Quality of modem was poor. Everytime we switch it off in case we go out , after coming back we had to wait for almost a day to get the connection back.
Their customer care was even so poor they promise a lot but deliver nothing. They told me they will change modem but no one came. I finally got it disconnected in just 2 months. They disconnected and finally I lost my money.
we need a good ISP in Bulandshahr city UP West
can you please establish your connection in Bulandshahr
so many people need a good ISP broadband
Perhaps tweet them?
Not good company . They are not activating my plan and m apna plan activate kuva chiki hu 31july ko aur plan expire hona tha 2 august ko.daily excuse dete h kal ho jayga activate . I am feup with this broadband.
I am using den Boomband in Dwarka sector 1A,delhi .i opted for plan 750 rental which offer 10 Mbps School till 75 GB after consuming 75 GB speed will be throttle down to 2MBPS unlimited for 30 days.i am using this connection since last 4 months without any problem .good service
Hi Jai, is it 75GB per month or for three months?
Per month.
Jai you must be one of those loyals who dont use net to its potential, dont get me wrong, start using for streaming or data hogging services and the problem will start.
Horrible service. The worst I have ever experienced.
Thanks for the review Jatin. I have been using MTNL for past couple of years almost when they started broadband, but since past 1 month or so its been pretty inconsistent and breaking up every now and then, So now I think its time to switch to another one. I have inquired about the DEN boomband and would like to opt for 5MBPS 50 GB one. But the issue is that they are saying that I cant use my current WIFI router which is TPLink ADSL2+ 300mbps. It has a very good range and I can easily access MTNL broadband in most of my floors but with DEN they have a single antenna and range is not that good on another floor. So any suggestions how can i access DEN wifi on all the floors ? Also they mentioned that they are using Changhong Modem which is not available in local market. So if anybody can give suggestions ???
Yes, you can! It’s basic stuff.
Let Den boomband installation team do their stuff as you will anyway get a WiFi modem for free with a 3-month plan initially. Then, hook up your TPLink modem in another corner or floor of your home and set it up as a repeater. It will significantly increase the performance of your local network.
Here’s how you will do it: http://www.tp-link.com/lb/faq-250.html
Cheers,
Jatin
Sorry I just saw your reply, probably didn’t receive notification on it. I am pretty much happy with DEN since I got it installed and even the wifi range is pretty much same in-comparison to my TP link router. So Its working good.
Great!
yes you can use it…. they are non-technical people and don’t know about routers. i guess you have 3in1 which can be converted to wifi router from the admin setting. if so, then your router LAN port will act as input for fiber/cable input.
google about ewan to know more.
Very Good experience with Den boom band wifi Internet .
Applied on 28 June 2016.
connection live on 30 June 2016.
download speed is 1.2 to 1.5 Mbps according to my plan.
after cap also speed is very good according to plan which is 120 kbps downloading speed.
1.2 to 1.5 Mbps? Only???
Yes I had opted for 10 Mbps plan.
Thiefs would be an understatement. Poor service, company doesn’t take responsibility of their staffs acts. You might think of saving a few bucks by switching from likes of Airtel but totally not worth it.
thanks, i’m on airtel
hi,
it’s very bad connection and very bad experience with den Boomband. its costumer care condition very pathetic and i talk about support very very very bad . please don’t use den boomband.
my info—-from mukherjee nagar .bhai parmand colony, sant nirankari, nehru vihar,gandhi vihar,indira vikas,kinsway camp area delhi
1. ur service is a big fraud/farzi
2. internet down every alternate day
3. every 2nd day there is some technical reason for internet not coming
4. ppl save ur self from dan boomband fraud service provider
5, why dont u compensate customers when internet is not coming due to ur fault?
never take DAN BOOMBAND internet connection. its cheap pricing is a trap. internet service is out of order for almost 10-15 days in a month.at least in mukherjee nagar area its pathetic. FARZI service hai
i want to FIR for DEN, take 2588rs but net not provide properly. too much bad experience with DEN. fraud and totally fraud…….customer service not provide.
Not good company . They are not activating my plan and m apna plan activate kurva chuki hu 31july ko aur plan expire hona tha 2 august ko.daily excuse dete h kal ho jayga activate . I am fedup with this broadband.
its my life bad experience ..
बिलकुल थर्ड क्लास । 17 दिन में घरेलू इंटरनेट इस्तेमाल करने में 50 GB data स्यो करा रहे है। customer care पर भी कोई सुनवाई नहीं तो दोस्तों मैंने तीन महीने चलाने के बाद मैंने DEN BOOMBAND का तर्पण कर दिया।
Request to everyone or any new user, please dont use DEN network due to many of executives are fraud. I am very upset due to company executive collect money from me and after switch off the cell number. His name mentioned on Den templates name is Sachin and number is — 8459058483 (fraud number) . Please dont use den network. I also raised a complaint against company.
Worst experience with den boomband…
These people have taken payment and has been 4 days of service are not Activate…. and no action is taken yet and I will not recommended this netwrk to anyone….
My complaint no. Is cas-52980-q5w5
Executive no. 9873662018 who came for the payment on 24 June.. I got mst that payment is successfully done…But am not able to use my connection as they disactivate my connection on 25 June …
NARESH CHANDRA BHATT
16/06/2016
I m sure that Den Boom band company is totally fraud, careless & non responsible. I recomand that dont buy denboomband
NARESH CHANDRA BHATT
M NO 9899405800 Dated 16/06/16
I m sure that Den Boom band company is totally fraud, careless & non responsible. I recomand that dont buy denboomband.
Worst services provider they are.. there services are the worst one.
Firstly, my username got was remove from their server for the my net is not working for 10 days. then there is a issue when they shifting their server to another server provider,so again my net is down for 5-7 days. And whenever i call each executive transfer to their senior and resistor the complaint.this happen with me 10 to 20 times in such case my previous complaint get expire and new complaint is issue by another execute which resolve in 2 hour because the message to me” your issue is being resolve” and no action is taken. ” DO NOT USED DEN-BOOM BAND SERVICES”
I m sure that Den Boom band company is totally fraud, careless & non responsible. I recomand that dont buy denboomband.
Den broadband is the worst broadband provider s.They make fools to common people…..
No service since the last 8 days from Den Boomband to my connection in Kanpur Unfortunately I don’t use abusive language.
Den boomband …..my god they are truly in den. Worst services. For the last 15 days their is total blackout. Before that it used to be off and on. I have been calling their customer services and getting the answer that it is under up gradation or technician will visit in 24 hours. It has been many days but no one is turning up. I have already paid till July. So poor services and frustrating boomband. No professionalism .If nothing happens I have to approach consumer forum.
I have a annual prepaid plan. It works very well for first 5 months after that it became by headache. Actually i have underground wiring and in night the connection just gets unstable. An engineer from den visit my side and said its a cable fault. But he is not ready to understand if it can work in day then it should work in night also. why this problem comes in night only.
I am looking for some sincere reply from dDen broadband engineering team.
This connection is registered with Taranjit Kaur ID. User Id is Taranjeet563
Hi Satbir,
I had the same issue. It’s not the cable fault. Ask them to check the local node box in your neighbour from which you and everyone else in vicinity are connected. It could be due to the load balancer at node failing due to extra load (simultaneous usage by everyone getting back to home). This should be the issue. 🙂
They need to upgrade the hardware.
Cheers,
Jatin K Malik
Boomband my experiance is worst with you. I am try to transfer my connection from last 15 days but not get any response yet. Why ur Executive charge for cable and security. executive no is 9999055343,9212063176. If u can take action.
Can anyone tell how the service in Kamla Nagar, Delhi area. I was considering switching to Den boom band. Is it worth trying it once in this area? If not, can you please suggest another better ISP. I am currently using MTNL and its pathetic for me. Any suggestions are appreciated.
never take DAN BOOMBAND internet connection. its cheap pricing is a trap. internet service is out of order for almost 10-15 days in a month.at least in mukherjee nagar area its pathetic
Thank you for sharing your experience. I would avoid this ISP from now on.
location??
So dammm upset since yesterday. Poor service . I was facing the problem of the signals the comany promised me to provide a router if possible free of cost or either 800-900 but now they are just cutting my calls and not solving my problem. Den boomband is company of fake people
Hi Yash,
AFAIK, the modem + router comes free with no installation charges either if you go for a collective 3 months plan. If someone asked you to pay for it, I think you should write to denfastrackcomplaint@gmail.com with all the details.
Cheers,
Jatin K Malik
I read a lot of bad stuff about the quality of internet and poor customer service on the internet before getting DEN BOOMBAND, but i let me tell you my personal experience.
I stay in dwarka sector 10. I had TATA docomo fup broadband connection that gave me 8mbps speed+ 50GB data monthly @ Rs1350 (including taxes). Beyond this limit the speed went down to an unbearable 512 kbps. I have 3 users at home so my data used to get consumed by the end of first 15 days every month.
I then took a leap of faith by getting DEN BOOMBAND (100GB data+20mbps speed@ Rs 1775/month(inc tax). They use optical fiber but that ends at the box in my society from there they used a cable wire to connect it to my router. It has been 20 days since i got my connection live, the browsing speed was always between 18-22 mbps( never went below that). Download speed has always been between 2-2.5mbps and also a whooping 6 mbps at times and everything went fine until last night when i lost connectivity. I called the customer care number but it said it does not exist. the next morning i checked for the another number on the website and called. The guy communicated well, gave me a complaint number assured me for tech support withing 24 hours. Now all those bad reviews started coming to my mind about bad customer support. i thought they wont even show up for the next couple of days. But to my surprise i recieved a call just withing 1 hour asking about my log in id and issue and he said that the tech guy will come to my place within an hour or 2. and here i am writing this review. My problem got sorted within 3 hours of registering the complaint. The issue was not on their part. The wire got broken in the den box in the neighboring society because of some construction workers. which the den guys repaired immediately.
I don’t know about other places in Delhi, but in Dwarka DEN BOOMBAND is really doing a great job and it is exactly like what i’ve been told by other users here. The BEST! AWESOME!
Thank you for your honest opinion Deepanshu. It shall help your neighbour-buddies to try Den Boomband.
I’m an avid Online Gamer living in Dwarka Sector 12… been using NEXTRA for more than 3 years now but lately their Latency/Ping has been climbing higher and higher… Am looking for a good option to switch to. Do you thing you can do a ping test for me on speedtest.net with servers from Poland or England??? It would be of great help to me if you could let me know as Latency/Ping is very important for online gaming.
Worst & FRAUD DEN Boomband
After 3 months my overall experienced was worst service of DEN Boomband, there is 2 Reason behind of that, which is
1) They offered me 15 days extra Free Internet if we paid for 3 months in advance ( But never get this offer )
2) In 3 months, I was able to used DEN internet only 20-25 days properly due to every day there is technical problem.
Even Customer Care is not bad is VERY VERY BAD (WORST) Service, They always take your complaint but you will not get any Response. I have registered a lot of complaints to Customer Care number for 15 days free internet offered then I give the request to NODAL OFFICER but unfortunately they also failed to resolve my issue.
I think they are giving the attractive offer like if we pay for 3 month they cann’t charge for installation and plan is good but after 10-15 days your problem journey will start.
So, never try DEN Boomband and if anyone doubt regarding my issue So, Note my details and call to customer care number and check the status of my complaint or call me directly for any assistance.
User ID – M_160015
Name – Mukesh Verma
Registered Contact Number – 8010830961
i totally agree with your first point as it didnot gave me 15 days free after installing a 3 month subscription pack.
Also, initially, i recieved a downloading speed of 300kbps when i have paid for 20mbps with 2mbps downloading speed but it was solved after registering my complaint.
the thing i dislike about den is its communication with customer as till now i havenot recieved my 15days free even after calling them which in total is approx more than 1 hr with ease and dozens of their emails but they reply like they are just copy pasting tge same answers everytime i write a new mail.
Try their Fastrack support, they claim to solve problem <24 hours.
Email @ denfastrackcomplaint@gmail.com
That’s really sad. Maybe your should try their fast track cell – Email: denfastrackcomplaint@gmail.com
After post on social site i.e FACEBOOK they gave me total 10GB data for 14 days free into 2 parts (i.e 5GB for 7 days each) but they committed with me for 15 days.
They don’t have any valid offer just trying to attract the customers even they are telling again we will give you 1 month free internet If you paid for 3 months…..hahaaahhahaahhahaha
Really they are thinking customers are totally mad……Social sites is best way to post your problem on every page of DEN BOOMBAND on FACEBOOK
Haha! That’s an incentive. 😛
Even I never got the promised extra 1 month free after going for the 3 month collective plan. Guess, somethings never improve 😉
It is true. Same thing happened with us. I am resident of Rohini Sector-18 and facing the same problem. Made so many complaints with their customer help desk but other than false assurance no solutions with Den service providers.
Did you try their fast track team? They promise to resolve any issue <24 hours.
OMG Guys reading all your comments. Majority are saying Do not go for Den. I am happy that i got saved. I am frm west Delhi. Using MTNl unlimited 2mb speed plan for 2400 inclusive taxes per month. Which works really good touch wood. They gven there own wifi aswell. I heard Den in my area and there attractive high speed plans. So was thinking of gvng a try for 100mb plan but after reading reviews here. My money got saved. Thanks for honest reviews.
Worst experience with Broadband.I complaint so many times on customer care they always replied fake response that your queries has been resolved but when I checked it status always same .No solution they provided at their end.Even When I called to nodal office Saurav so many times and I dropped the email regarding the issues.He did not responded.This person is really disgusting .Why DEN service provider appoint this person as a nodal officer if he don’t want to respond their customer.My suggestion is dont go with DEN broadband service.
hi m priyanka
i am a user of this braod band from last year . the worst experience i facing . it is my bad luck that i do not have any other option to get internet connect at my place . they guys are worth less . i always face internet problem but no 1 is there to assist you . i called customer care they always giving time for 24 hours but i dont know when will there time will end because from the last one week no one even visit my place . daily i called they write complain but i dont understand what they guys are doing with my complains . a tech engineer called and said that dont pay you bill and ye apne ap dabba utha kr le jaenge i really dont understand what kind of service they provide to there customer . highly disappoint and please those who read this mail bacchh jao abi bhi tym h .
company staff and service is very poor .I feel regret to take den connection, and advice never take such fraud connection.
Hi Arun, Have you tried to raise a complaint?
If you are satisfied with your wifi connection then either you are a new customer, ignorant one or just plain lucky! This is one pathetic company which is making a fool of people. They need to get their shit together. Not ever going to waste my money on them again and will suggest the same to whoever is reading this. For certain lucrative offers you might fall for them but then it’ll be a downhill trip altogether. Worst customer care services you can imagine.
Hi Richa,
As you can see from this blogpost, I am neither a new, ignorant or lucky customer. I am just PITA (slang).
It’s surprising that despite living in the capital we still have such a poor ISP coverage and Internet services.
Regards,
Jatin
Richa I cant agree more than this reply of yours.
Bhia mera u i YA64130785 27 ko installation hona tha but abhi tak kuch nahi hua
I will advice you to contact DEN team via some social channel. It is supposed to be the faster way of getting heard.
Worst experience I have ever faced. There is no professionalism in dem boom band employees & customer care persons. They ask your alternative numbers & never recieve your calls. I couldn’t pay online due to there site was not responding that time, talked to customer care they said it will take 4 hours as server is down. After payment they r saying you id is deactivated and it will take 24 hours. It is really pathetic. I am suffering due to company’s server problem and no one there to recieve a phone call.
All the den subscribers are requested to e-mail their WiFi MAC address to the given email.We will respond to you within an hour and solve the query within 24 hours.
We believe in providing true service and solve as many as possible complaints on fastrack.
Hope to see you soon.
Email: denfastrackcomplaint@gmail.com
or If you want a normal response then contact
CC No: 0120 – 617 – 5000
CC E-Mail: CAREBOOMBAND@DENONLINE.IN
NODAL OFFICER’S DETAILS
SOURAV R CHOUDHURY
0120- 6175028 (MON TO SAT)
NODALOFFICER@DENONLINE.IN
Hi Rajeev, I will advice you to recharge online at least 48 hours before the due date to avoid such nuisance. Ideally it should be instant, but I have experienced the same hence the pro tip.
Den boombad sabse jaada bekar company h or esmein bar bar or daily server down rhne ka problem rhta h or ek bar server down hua toh 5 hours SE pahele pahele server nhi aayega but spead bhut aacha h or mainly problem enka server down problem h jisse Comapny ki image sabse bekar ho jati h ydi server down ka problem dur ho jye toh koi problem nhi hoga
All the den subscribers are requested to e-mail their WiFi MAC address to the given email.We will respond to you within an hour and solve the query within 24 hours.
We believe in providing true service and solve as many as possible complaints on fastrack.
Hope to see you soon.
Email: denfastrackcomplaint@gmail.com
or If you want a normal response then contact
CC No: 0120 – 617 – 5000
CC E-Mail: CAREBOOMBAND@DENONLINE.IN
NODAL OFFICER’S DETAILS
SOURAV R CHOUDHURY
0120- 6175028 (MON TO SAT)
NODALOFFICER@DENONLINE.IN
Server down?! Hmm, yet to experience that. Though I do experience internet outage for a few minutes sometimes, but certainly not as long as 5 hours.
Den boomband sabse bakwash company h ,daily server down hone ka problems rhta h or server down bhi pura 5 hours tak rahta h or phone karo toh koi phone uthne ka naam nhi layta h
I’m using DEN Boomband from last 4-5 months and i’m extremely happy with their services. They are the best.
Good for you Prateek!
IN DENBOOMBAND , ONLY NA DONLY ONE OF THE HEAD OR WHATEVER TEAM LEADER IS BEST ..BECAUSE OF HE ALWAYS RESOLVE MY ISSUE REGARDING EITHER IT IS INTERNET OR BILLING ISSUE..HE DID ALWAYS GIVE ME A SATISFIED RESOLUTION.I AM APPRECIATE TO HIM..HIS NAME IS “MR. ABHINAV “…HE IS ONLY THE BEST SERVICE PROVIDER OF DEN BOOMBAND OTHERVISE ALL THE EXECUTIVE/AGENTS/HEADS OR SUPERVISOR NEVER GIVE TO ME OR MY FRIEND PROPER RESOLUTION..SO I WANT TO APPRICIATE TO ” MR. ABHINAV “..U DID ALWAYS UNDERSTAND MY ISSUE AND RESOLVED TILL THE TIME..
I HOPE SO DEN WILL BE GIVE YOU A BETTER OPPORTUNITY…
I REALLY APPRICIATE TO YOU ” MR. ABHINAV ” FROM BOTTOM OF MY HEART..
This comment is as fake as it gets. 😛
Looks like Abhinav(DEN employee) is trying to score some quick brownie points. 😀
All the den subscribers are requested to e-mail their WiFi MAC address to the given email.We will respond to you within an hour and solve the query within 24 hours.
We believe in providing true service and solve as many as possible complaints on fastrack.
Hope to see you soon.
Email: denfastrackcomplaint@gmail.com
or If you want a normal response then contact
CC No: 0120 – 617 – 5000
CC E-Mail: CAREBOOMBAND@DENONLINE.IN
NODAL OFFICER’S DETAILS
SOURAV R CHOUDHURY
0120- 6175028 (MON TO SAT)
NODALOFFICER@DENONLINE.IN
den boomband…now den is using fraudulent mean to collect revenue and now they are making us to pay to listen to their ringtone while calling there customer care executives beside talking to them. they r charging anonymously without providing supporting infrastructure like.. trained executive. delayed connections to customer care also makes them to earn money extra money by making us to listen their IVRS recorded message and charging the same. PS-DEN have great fraudulent people working at management level.
Sanjay, I agree with each and every word here! Infrastructure and Customer support should be a priority for any X company in any Y domain.
The New Customer Care number is to FOOL people around. Customers always hear this “The Customer you are calling is Busy on Another call, kindly call later”
Above all the customer care email id is also there to make you a fool as all mails sent to it will get bounced.
Internet is always down during Working Hours.
One word to describe Den Boomband – “FRAUDS”
DEN Boomband sucks.Worst experience
Den boom band is the worst internet service provider as far as I have experienced. I live in palam, dwaraka . i agree that its not a very organised and well to do locality but i come across connection issues daily . It was going fine in the initial months. But then it started having trouble and nowadays whenever I try to connnect to wifi from home it will not be live. They have a very shitty website, which is not at all user friendly or mobile friendly. Their User login page has a bug which never lets you login and am astonished that they are still leting it untouched after five or six months of the same experience. The second thing is their toll free number. You wait in the que indefinitly ( I have waited for half an hour when i put I had put my phone on loud speaker and got engaged with some other task) and still you will get the boring monotonous IVR and if you are lucky enough to get connected to a customer service agent he will always have a answer sir we are having some line issues in your area and it will be rectified within 4 hours, we are sorry. It was okay if it happens once in a while , but this happened to me four times in a month and is still happens, the only difference is that I stopped contacting the customer service because I knew what they would say. The only thing that is prompt is the recharge reminder which comes on a timely basis both as a message and as an email. at the same time I am not able to login to their website using my email id and mobile no because the salesman who gave me the connection has not given my number and email to the company. I wonder they managed to find me and send me the recharge reminder.
Worst services Provider as compare to others
guyzz from my expiernce it is the worsttttt internet i ever expiernced…
Hi Jatin,
After readong your complete review of Den Boomband and also the comments of customers I found out that service of Den is not that good. Currently I am using MTNL 696(2 MBPS till 6GB) plan(Rs. 800) and fond it too slow for downloads and want to switch on to some other broadband service provider that provides seamless service with some high speed plans(atleat 5 MBPS) at a low price. I live in Janakpuri(west delhi), can you please recommend me some good service providers?
Hi Harsimran,
I am not really sure about Janakpuri but a friend of mine who lives in Vikaspuri told me about Excitel broadband. Their tariff are really competitive, you can check if it is available in your area.
Cheers,
Jatin K Malik
Yes u r right I am alo facing the worst service
most of the days net was not working and they solve that issue in 3 or 4 days
yes you are right they are the worst service provider i have came across so far.
PLSSE CONTACT YOUR MOBILE NAMBER REPLAY
I recommend all new user to not to subscribe for Den Boom band (Worst Internet Service Provider).
Fuck off..
DEN is now turning into a fraud company, they provide you with plans take the money and then say that installation is not feasible in your area, my personal experience and also of a relative
Didn’t you get a refund?
Worst internet service… Internet stays off for 2-3 days at a stretch….i suscribed for 3months pakage…. It is getting over in 3days..i will discontinue the service now!! Dont go for den… They install a pathetic modem which has very weak signals plus after sales service is also worst
very ba service provide by your side if my problem is not resolbe then ill discontinue with your network
No 7503312538
solve my problem as soon as possible
Bad experience i ever had regarding internet from last one week my net is not working i had made several calls to complaint cell earlier they use to attend call and from last four days holding phone for more then 10 mins no one attends is this service you provide to the consumer kindly get seriou and resolve my problem i had called Mr Vishal sharma who is taking care of pritampura and Rohini earlier i was getting response from him he gave me assurance within 5 hrs net will resume and after that till date he is also not attending calls .
Kindly get serious take action get my problem solved as soon as possible and for further onwards kindly give me contact of the concerned person were my problem get resolved.
i dont have any option to select your rating below then .5. first of all i want to say that den is world most pathatic internet i have ever seen. they guys are fake and layer. i would request all of you dont use it. otherwise you guys are facing so much challenges. their networks are vry bad and customer services is most pathatic. today i called up and have a conversation with their rape ASHWIN he is laying and miss behaving. i will disconnected their net and also suggested all of my society members to cancelled their services as well.
I recommend all new user to not to subscribe for Den Boomband (Worst Internet Service Provider). I subscribed their service on March 13th, 2016. They installed the setup on next day. On March 15th, 2016 i got to know that on den boomband you can not use Sip account as they have blocked all their ports (its only with them as airtel, idea, tikona, mtnl offer this service in their normal packs). Nobody informed the same i called complaint help line two the person named ajay started shouting at me. I went to their physical office they also don’t have any solution for it. I asked them to disconnect the connection so they started diverting me on customer service. Customer service people are very polite but i dont think so they have software to launch a complaint or request. They always say ‘Sir apke yaha technical issue chal raha h 5 hours me thik ho jayega and uske baad they will block your number so the customer will not bother them. Just launched a complaint again for disconnection on March 18, 2016 (12:57pm) or open the port Sip5060. I’m in no wonder after watching more customer complaints with their customer service. I’ve started recording thier calls so it will help me in getting refund atleast. Recommend every customer to record thier fake comittments.
Customer Id: A_168457
Name: Anshu Kala
Contact number: 9717582501
Pathetic service of den boomband customer service is like we have called in local shop they have commited me 5mbps speed in 999 plan but as i can seen on my system is 1 mbps they charged a full amount and when i call in customer care they are not lisening anything please do not use their service and i dont know my used id yet
registred mobile no 9711525341
Very casual approach towards customer complaints, every time I put complaint and never they resolve on time and when ever I made follow up call for the register complaint again they raised the new complaint and ask more 24 hours to resolve the same, same game continued for a weak on single issue. I never recommend any body for DEN BOOMBAND.
Did you try any of the social channel? Not saying a customer should go through all the hooplas but in my case, that did help!
Which social channel?
Twitter should do wonders. ☺ ?
In these plans, tax is included in the cost or we have to pay extra money for that??
Duh. Taxes extra.
That’s pretty much same for all (MTNL, Airtel, Tikona, DEN etc.) 🙂
i am using den boomband speed was used to be good but their customer support is worst. I have recharged from home their executive has eaten all of my money and net is still not updated i’m complaining it from 1 month. very dissapointed.
user id – ravgoe_64148
name – ravinder goel
registered mobile no. – 9999134389
This is really a grave concern. Have you tried lodging a complaint on Customer care? If you have any proof of payment, you can also lodge an FIR against the employee. It’s straight forward case of fraud here.
IDK however defence colony has only airtel has ISP and speed limited to 16 mbps , really looking forward to move to 50 mbps…however airtel has been really good for me, never had downtime , complaints resolved in 1 day
You can try running parallel connections for a month to verify!
Hi all,
i am posting my experience rather than comments please find the same below :-
I am using den #Doomband oops #boomband from last good one year and in this tenure i have faced 1000’s of complaint ,i am writing 1000 because i lost count after one stage.They have the most illiterate staff sitting on the service desk.if you call them they will say i have forwarded your complaint with highest priority and same is with the supervisors .they never understand your concern and do what they feel like and in the end ask you politely can i help you with anything else lolz :p irrespective of the fact that they have not even resolved the current problem 🙂
i made an online recharge on 28th of jan 2016 of 802/- INR and on 8th of feb my connection got disconnected and after filing multiple complaints they gave me 5 days demo pack 2 times which again got expired and since then i am complaining about my problem but got nothing apart from disappointment which is easy to get if you are a den
#doomband oops #boomband customer.
here are few of my complaint numbers 😛 since i have a hell long list so mentioning few :-
CAS-271447-B1W1
CAS-249086-B9K8
CAS-251404-P0G9
CAS-228854-M6K7
CAS-224304-X5V7
and many more .
there executive also visited my place many a times and now i feel like he is part of my family since he visits frequently but yes the only difference is he do nothing 😛
his name is indel phone number #965xxxx562
# 858xxxx410
GUYS please if you are planning to opt for den boomband go for it only if you want to spend your leisure time talking to their helpless service desk staff. must say they are quite talented in a disappointing way 🙂
Choice is yours
I think den should change its name from den #boomband to den#doomband
Hi Manish,
Sad to know you are facing so much trouble. I faced the same problem when I literally had to beg clueless Customer care representative to understand my problem. In spite declaring that I am a Computer Science Engineer and refreshing the desktop won’t help the internet connect, they still wanted to me to stupid troubleshooting.
My suggestion is to go Social media route and raise your voice on Twitter and their Facebook page. It shall help.
Cheers,
Jatin K Malik
p.s: I have updated your comment and masked the phone numbers. Really don’t want frustrated people to call and spam the hell out of those guys. 🙂
कनेक्शन लेने के ३ दिन बाद ही तकनीकी खराबी के कारण मेरा wi fi १० दिनों तक बंद रहा . कंप्लेंट करने पर बताया गया की मेरी वैलिडिटी बढ़ा दी जाएगी . बाद में मैंने इसके regardng मेल किया लेकिन उन्होंने वैलिडिटी बढ़ने से मना कर दिया . जैसे ही मेरा पैकेज पूरा होगा मै दूसरा कनेक्शन ले लूँगा .
Great. (y)
बहुत अच्छा|
Is it necessary to use Den set top box if I want to use den boomband?
Hi Ajay,
Yes. If you are talking about Set top box for Cable connection, you will still need another Modem as they use a Copper Coaxial wire as Internet medium, so it needs to be modulated into Digital data which will they connect to a Wireless router.
Or maybe there Set-top box is multi-purpose like IPTV. You may need to call them and confirm. 🙂
Cheers,
Jatin
Hi Jatin, thanks for posting your experience online. Right now I’m with Airtel but keen at changing my ISP since issue with speed. even though connection has been stable with an attentive Customer Care but speed is down right frustrating. Can you suggest a good ISP for Shalimar Bagh? I’m confused between Den, Hathway and nextra.
thanks
Hello Satyam,
Welcome. I can understand that Airtel has a poor 512kbps post FUP which is snail slow.
Before trying any new ISP, I will advice you to check in your neighbour that what works best as the ISPs customer support varies from place to place. I have generally heard bad things about Den and Nextra.
You can give it a go with Hathway as they have pretty impressive tariff plans:
Let me know about the one you try though.
Cheers,
Jatin K Malik
Hi.jatin.
I am currently using airtel. And i am working from home for a BPO. I have to connect VPN server to work on thier ip address. From last 10 days i am getting speed problem with internet after connecting vpn. Pls advice what shall i do. I have called to airtel cc they said it is working fine. Which will be.the best internet
Are you sure it is not due to any VPN enforced policies? Try connecting to your office from another ISP and share your findings?
Dear jatin
U r a great human being
Its all fine now n working without error n thanks for ur reply. N i only would like to say that i have best connection n will continue to use airtel forever
Great!
i am using the Nextra 10Mbps and currently i am using the 20Mpbs from den. When i am compare the speed i found nextra is very good which he is committed. go to below my experience with den.
my den experience is very bad. i am working as top world fortune 14 company as software engineer and found that in WFH (work from home) as compare den network speed is very bad.After that i complain to den network customer care and told my issue. Den Customer care told me to resolved this issue in 24 hour still I am facing the same issue.
request number :- CAS-222979-T9D3
Engineer Name :- Om Prakash
Engineer Mobile No :- 9716078957
Note Of every User:- Take your IP address to network provider.
Hints for everyone who company is utilized.
Hi Ritesh,
I feel your pain man. I am working in Adobe which has a 1 Gigabit internet line which is holly-molly blazing fast. I too sometimes take Work-from-home and honestly it’s a pain in the @$$ to even remotely login to a machine to check some logs or start a server. The ping is exceptionally high leading to poor latency and response from the host.
I didn’t get the last part of your comment. What do you mean by “Take your IP address to the network provider. Hints for everyone who company is utilized.” ?
Regards,
Jatin K Malik
Ritesh, It does not look like from your comment that you work in top company and bla bla.I know that there services are not good.But making some one’s name and mobile no. public is showing how much morally educated are you.It can create a lot of trouble for that person who’s name and no you are making public online.First learn how to make comment on sites .Learn some moral values and ethics .It will help you in your future.
Your last lines “Note Of every User:- Take your IP address to network provider.Hints for everyone who company is utilized.” .Does not make any sense.
kal 6th tha or aaaj 7th day but my complaint as it is as it was before 7 days so that is why I found that in this word there is another way of suicide and that is
take a connection of DENBOOMBAND as soon as possible
Lol. This cracked me up xD
I am very sad to see the services of denboomband…at the time of new connection. .sales person promised me to give 1 month extra internet as the company plam to attract new customer..I confirmed many times to denboomband customer care and they always said that if it has been committed ..then u will get it…they registered a complain stating that it will be resolved in 24 hours…but now its been more than 5 days…and now my internet has been deactivated. ..but no action oj my complain. ..i also written mail to denboombamd ..no use…called customer care many times…no use…it was like I am begging for some extra previleges…they are not standing to wat they have committed. ..its like feeling cheated….nobody to take the responsibility. …at least have the guts to tell me that will I get what I was promised or not….otherwise …I will get myself any other company network. …so please reply
You should have got it in written mate. Sales people will say absolutely anything just to meet their target(s). That’s how any product-industry works 🙁
You should try bringing this in the notice on Den Boombands twitter channel to enhance the visibility of your complaint.
aaj panch din ho gaye mager mera DENboomband ne band baja ke rakha he panch din se in logo ke 24 hours hi nahi huya, jab customer care ko phone karo last 24 hours wait ker lijiye. sach me wo bada hi manhus time tha jab mene net lagwaya tha. “”I am not satiesfied with DEN””
Did you complain on the cc number?
ek baat or sales wale bande jab tak nahi net lagwayoge roz aayenge but koi problem hui to sawal hi nahi paida hota ki wo apka phone bhi utha le please inse bach ke rahena ye bahut clever hote he inke haath me kuch nahi hota sirf connection laga ki “who r u ho jate hai” My experience with DEN
bhayio maine internet lagwaya den ka me chahta hu ki he bhagwan kon si manhus ghadi thi wo jab lagwaya kabhi 24 ghante kabhi teen din kabhi kuch eee mere malik dunia ka koi bhi net lagwayo koi bhi me kehta hu dongle le lo mehanaga hoga mager acha ha mager DEN khuda ke waste mat lagwana koi oxigen outlet hi nahi mila kalka ji nehru place me mujhe 143 ke recharge karvane ke liye online ho nahi raha problem koi thik nahi karta eeeeeeee mere malik 2348 rupaye jala diye mene sach me please mere bhaiee koi bhi lagwayo but den se tauba tauba or ager lagway to sirf ek mahine ke hi paise dena kabhi ek se athik mahine ka mat lena please koi paise khun paseene ki kamaee ka hota ha hum logo ka please please please mujhe mere 2348 rupaye de do me aapke haath jodta hu please
I installed den network in the month of Aug’15 till Nov.15 for 2394 (quaterly) with 30 GB at 5 Mbps and post that 128kbps. then within a week after the plan finished,i started receiving calls from den network regarding purchasing another quaterly plan to continue enjoying internet services. it was amazing to find that my plan had been upgraded and for the same cost as previous plan I was given the speed of 1 Mbps post 30 GB at 5 Mbps,which as a first time customer would have cost me 2500+… barring a few hiccups,which the engineers solve that day itself even if they have to work till 9 pm the service is good.
but prior to installing this plan I was informed that should I opt to continue I would be given 15 gb extra for 15 days after the 3 months are over.
my current plan expires on 8 Feb and I asked the customer care ppl they refuse about having any such plans. I cannot remember the number from which the call came when I was promised this thing but I surely would like to raise this matter. plz help…
I have been using this internet from last 2 months and trust me it SUCKS. It sucks a lot.. I WOULD STRONGLY ASK YOU TO STAY AWAY FROM THIS BLSHIT NET IF YOU ARE AN AVID GAMER. I have filed numerous..countless complaints.. They responded seriously when I wrote in their FB page and they changed my router.. Even then the ping goes from 90 to 1000ms…yes 1000ms in a CS GO server (I have screenshots).. Then I realized that they are an organization built by idiots and stopped complaining. Just waiting for this to get expired. DEN YOU SUCK.
And strangely.. It works from 4am to 6am without any problem.. So its surely not my devices’ fault.
So, what’s your plan ahead? Where do you put up? Which ISP are you going to jump next?
I’m looking for some other good ISP in my area. Will change it next month. I live in Mukherji Nagar area
Not sure about your locality. Maybe you should try asking in your neighbourhood. 🙂
I don’t know what happen with Denband team, after placing my order for new connection there is no response from Saturday.
If such kind of horrible experience in the initial stage how can go ahead with this network . Can anyone respond from boomban dteam.
Hi Alok,
I will suggest you to do a complaint on their official Twitter account (https://twitter.com/DenBoomband) as I have seen quite a bit of activity there and their social team is quick to reply. Also make sure to quote your complaint no. if any.
Cheers,
Jatin K Malik
Was considering Den when I stumbled upon this.
Great site, Jatin. Do you have any suggestions for a decent broadband option in Kalkaji?
Hi Blessy,
Thank you for appreciation. 🙂
Well, I am not too sure about Kalkaji but one of my cousin lives in Hauz Khas and says Hathway is pretty stable for him. Though, if you prefer stablity+peace of mind > money, I will suggest you to get Airtel broadband. That’s the best ISP I have had experience with. Their tariff is a bit high but totally worth it if your life depends on intetnet. 😀
Cheers,
Jatin K Malik
Thank you so much for your quick response.
Airtel doesn’t cover this area, I’ll try my luck with Hathway.
Good luck with the site! 🙂
You are welcome Blessy! 🙂
Let us know your experience with Hathway then?
Hi Blessy,
I am pretty sure that parts of Kalkaji (Closer to CR Park / Govindpuri) has Den Boomband as it is available throughout CR Park. Even otherwise, Kalkaji has Hathway as you stated. I have heard many users having trouble with Hathway due to downtimes frequently and poor customer support.
You can check Nextra Fiber optic broadband http://www.nextraworld.com/tariffs-unlimited-plan?drct
-Ananth
Nextra has great tariffs but a pretty bad repo in my area. (Rohini). Not sure if it’s any better over there.
Yeah. While their plans look decent, I’m not sure how good or bad the service is as I have neither used personally or know anyone who is currently using it.
After reading so many negative and almost depressing comments, I’m probably a very lucky Den customer as I called some sales guy around 3pm about 5 months back, he came at 5pm same day. I paid Rs. 1570 which was 500 for modem and balance for 20MBPS, 30GB plan. Next morning at 1pm or so, the installation guys came did the wiring and in parallel, the network setup guys came and I had a working Den connection at 2pm which was less than 12 hours since I made the call to sales guy. There are downtimes may be 3 or 4 times a month for around 10 or 15 minutes max. Otherwise, I’ve had absolutely no issues even with monthly recharge which I do online.
Ha! Don’t jynx it. 😀
And your’s must be the first connection in your locality. Sales people have amibitous targets, so maybe that could be the reason or maybe DEN’s service/dept. is pretty darn good over there. Either way, it’s a win-win for you (customer). 😉
Well. I already did :). My account expiry date was today and I had recharged earlier this morning as I didn’t want a disconnection due to the account not being recharged. At 12:00am sharp, internet stopped working. I was still successful in taking to some guy at Tech support after 4 attempts who said their system usually takes 24 hours to process renewals and gave me a complaint number after I requested. He said it’ll start working in a couple of hours which is definitely bullshit but I’ll be patient till the morning and see how it goes. I was happy that someone at least picked up the phone at 12:45am.
Will let you know how soon this got fixed
Yeah. While their plans look decent, I’m not sure how good or bad the service is as I have neither used personally or know anyone who is currently using it.
After reading so many negative and almost depressing comments, I’m probably a very lucky Den customer as I called some sales guy around 3pm about 5 months back, he came at 5pm same day. I paid Rs. 1570 which was 500 for modem and balance for 20MBPS, 30GB plan. Next morning at 1pm or so, the installation guys came did the wiring and in parallel, the network setup guys came and I had a working Den connection at 2pm which was less than 12 hours since I made the call to sales guy. There are downtimes may be 3 or 4 times a month for around 10 or 15 minutes max. Otherwise, I’ve had absolutely no issues even with monthly recharge which I do online.
Update: Internet started working around 210am which is close 100 minutes after I called their customer care.
Update: Internet started working around 210am which is close 100 minutes after I called their customer care.
Hahaha! Maybe DEN’s PR team is following Bitsnapper closely. 😛
Can you tell me about the best ISP in pitampura particularly G&JU block.
Not sure about Pitampura. You can try Hathway? Heard it’s pretty good and they have impressive plans too.
I am otherwise a shrewd person in the sense whenever I have to go for a purchase or buy something new, I always weigh all pros & cons to the best of my ability. UNFORTUNATELY I got trapped in the NET(work) of DEN BOOMBAND.
My impressions are as under please.
1. There is no transparency at all. You dont feel you are dealing with some Company with ethics, rules & regulations. You feel you entered a Sadak Chhaap Fish Market where different Dalaals aproach you and try to woo giving all sorts of fictional offers to you.
To me,some asked for activation fee,some said they will not charge,some said i will be getting 15 days free internet,some said if i refer one more connection then additional 15 days of internet would be given to me.
2. I came to know that they are giving one wireless router also alongwith their Modem. I was given Modem only.
3. There is no co-ordination between their Marketing people and Technical personnel. They are at daggers drawn and the result is Customer has to suffer.
4.I was assured that my total area (2 Bed-Room Flat) would be completely wified while as range of their chinese cheapest modem is just 2 yards in my case. If i sit closer to my modem,I get good signal. Once I move just 3 yards away, the signal is gone.
5.Dont expect your sales person( who befooled you with his amazing false promises) to pick your call after you are already trapped for 3 months.
6.If you are idle & have lot of time to waste,you may try to contact their Technical support otherwise keep on listening to the audio loop “Your call is important to us….” If the same state of affairs continues……
IN SHORT THIS SEEMS TO BE A FUNNY COMPANY. TIME WILL COME THEY WILL REPENT ON THEIR SMARTNESS.
THERE WILL BE SCORES OF CONSUMER CASES, DOZENS OF CRIMINAL CASES INVOLVING THEIR MARKETING PERSONNEL AND MISERABLE SHAMING OF THE COMPANY THRU MEDIA.
D.K.GANJOO
Hello Mr Ganjoo,
It’s really sad to read this pure harassment faced by you. It’s even worse when no one agrees to take the responsibility of the fiasco. I will share my insights on your points in same chronological order.
#1. I agree. I have seen their sales people going door to door and pestering even their own customers for more connections or referrals. It gets irritating to a point that even while booking a new connection they will ask you to refer someone and they will get you extra 15 days of usage for free. It should be up to me really.
#2. You should have escalated it. Who uses a purely DSL line now-a-day anyway? WiFi is everywhere.
#3. +100. This. It is really amusing to see Sales & Tech team forming their own defence bases and fight internally. At the end, who suffers? Customers.
#4. I got a nice D-Link wireless router with pretty good range. You can always ask them to change it or again escalate. But again, it shouldn’t have been like this to start with. 🙄
#5. Faced this massively. Wrote about it here: https://bitsnapper.com/den-boomband-problems-review-delhi/ Just see the call logs screenshot. It’s enough to drive one insane. 👿
#6. Customer care is a joke and helpless. Their renewal portal was down, I called them and told them the same and asked how can I recharge online? The guy simply waved a white flag and said he doesn’t know. Can you believe that?
I agree with all your points. It’s a shame that no one is willing to sincerely tap the potential of Internet market properly and everyone is running behind short term gains which is mockable. Customer support should be any companies the top most priority. Let’s hope some miracle happens and things improve soon.
Regards,
Jatin K Malik
mene 10-12-2015 ko den boom band net ke liye checq ke tharu payamant ki thi mere gar pe bast wayar laga kar gaye hai or na hi net laga ek mahine se jada ho gaya hai aap ke coll center mai kae bar coll kar chuka hu vaha se or sujhav nai miltahi ……muje meri payment …dijiye…. mere regited no. hai 9268318611 and mail id:- rajik514@gmail.com mere request no. ID69525
bar bar coll karne pe new request no. dete hai ye last 31Dec 2015 ko coll kiya tha …..my name jagbeer pls give my money
Any update Jagbeer?
I have registered the broadband service with my mobile no. on 14th of Nov, 2015. But the service was not installed due to long distance of the hub. And the first payment was deducted from my account (Rs. 2000) via. cheque.
As the services was not installed, The company should refund my Rs. 2000 cheque, but 40 days has been passed no refund has been provided neither any confirmation call has been made.
I have also logged a complaint regarding the same on 4th of December, 2015 (Complaint ID: IV621526 and AN_100991) but the complaint was closed by the technical team stating that the refund amount cheque has been dispatched and will arive in 3 business working days and now 20 has has been passed of the date no checque have been arrived yet. I dont know what they people are doing or they have been so lazy or they dont want refund the amount.
I have called Den Boom Band customer care centre many times but they always state that making of cheques in in process, I dont know what they are doing by all these days.
Atlast being so irritated and disappointed with Customer care guys and the company I am complaining right here. Please let me know when the first payment will be refunded. and make it done as soon as possible.
I will suggest you to complaint on their official Twitter account (https://twitter.com/DenBoomband) as I have seen quite a bit of activity there and their social team is quick to reply. You can always complaint in police for Fraud against your money which will bring the local area head to his senses.
Good luck mate. 🙂
PLS DONT GO FOR THIS SERVICE!
potential customers out there, u cud opt for other services out there for ur internet connections. This service is a total shit. No connection for a month by now(having the plan for 3 months, still 1 and half months remainin! ) they keep telling the problem will be sorted out within 24 hours. But as the time pass on, its been like 1 month and m still stuck there. Been requesting for deploying technician for a very long time, seems like ages ago! But they wont do that either!
so..guys(any potential customer and following reviews on denboom band service) be warned those gigs of datas, speed n service are all only in the papers, not even a rupee worth!! so watchout fellas! i hope this blog n threads be useful fo u.
Hi Dbang101,
I solely agree with your thoughts. The company is in a mess and you can only pray that connection works, because once the downtime happens, it’s can be PITA to get it solved. 🙁
I have Den broadband connection vide username CA0010945 & user id- ku08311133, I’ve paid around 4275 INR in advance for a better connection and service as per seeing your advertisement and as per your executive saying,but this is the worst network i’ve ever seen its been almost 2 months and i”ve made more than 20 complaints. your network almost be gone i have called many times but no one bothers to take care.it is pathetic experience with den it is completely fraud there is no office in my area.if you make complaint,your complaint gets auto closed.I don’t want this worst connection anymore please take this cut-off asap. and refund my money back or i am forced to file a suite against this.i am going to suite them soon and now the case been registered to consumer court now the consumer court will deal with this fraud company
Sanjay Kumar(9971228731)
Good luck mate. Let us know the proceedings.
hey can u tell me how to check my den boom band internet usage? …i forgot the site actually
Hi Sushant, Try logining @ http://120.89.72.23/cgi/index.php
Den internet.
Worst broadband connection ever used. Poor speed during day time and it completely goes at night. If you try to contact to concerned person, they will be as rude as if they are doing any favour. It’s hard to digest that they are the same people who claims to be one of the best internet providers. I am so much pissef off with the services that I have planned to discontinue it.
It is pathetic experience with den. It is completely fraud there is no office in any area but there customer care are making fools by giving wrong address they are miss reprensting themselves in front of us . This company doesnot exist. I am going to sue them soon and now the case been registered to consumer court. Now the consumer court will deal with this fraud company. It is advice to dont ever go for den network.
Hi Harshita,
It’s very sad to hear how as a consumer we have to go such a long distance, just to get our issues resolved.
Before you file a claim in Consumer court(which would be great), my suggestion would be to log a complaint on their customer care number 1800-419-3030, and take the complaint ID number. Also drop an email stating your problem at careboomband@denonline.in. Make sure to attach a copy of your booking form with all the details of the sales person in the mail.
And if nothing happens in the next 3 days, go ahead and file a complaint in Consumer court.
Regards,
Jatin
I had paid a cheque of Rs.2977/-as one month. Charges + wiring installation charges favoring Den Networks Ltd to Mr. Nishant Kumar 9599228008 who does not pick my calls now.
The plan i opted was 50 mbps and 100GB.
I called up the call centre and sooke to Mr.Vikas they told me that the plan updated is 5MBPS and 30 GB which is wrong.The plan i opted was 50 mbps and 100GB which is clearly mentioned in the carbon copy of the booking form given .
This Clearly shows the malified intentions of your company. The registered complaint number is
Service Request No. – CAS-113689-D7S6.
Even my name is registered wrong .
Neither is the modem installed till now.
I feel cheated. Kindly advise what should i do
Hello Manreet,
That’s terrible. Did you logged a complaint on their customer care number 1800 419 3030? Also drop an email stating your problem @ careboomband@denonline.in. Make sure to attached a copy of your booking form with all the details of the sales person – Vikas.
Also create a ruckus on Twitter! You need to get your voice heard these days which sucks.
Let us know how that works out for you?
Regards,
Jatin
i had sent a mail on careboomband@denonline.in dated 19-11-15 also attached along copy of booking form mentioned with my plan, cheque copy , id of the person who took the cheque.no res[ponse to my email till now.
i have been calling 18004193030 every day and my complaint number is CAS-113689-D7S6 but no response till now as the plan updated there is 5mbps and 30gb whereas i paid for 50mbps and 100gb.
i am feeling so bad and being harassed by the company. shall wait till tomb or else will ask the panel of my company lawyers to lodge a complaint and deal with Den Network legally.
Then I think you should surely go for Legal action. You, as a consumer, have full right to get the best service you are paying for. Let me know how the proceeding goes.
#DontSettle
I read the comments on many websites….i was afraid to go for den…..seriously after getting too much negetive review, anyone could blow up…
I live in yamuna vihar c block, and here the service is pretty good….next day of booking comes the sales executive…..and then 2 day later the installation guys….i opted for 849 plan for 3 mont….its 3 rd day, n i m enjoying to the fullest….hope this will help to other …..
Sales executive name is deepak, he looks like crook but a good guy though…..
That’s good man! 🙂
Make sure to give us a quick update after a month, about how it is working for you?
Hey Blogger, I wanted to know that what should be an appropriate connection for me. Airtel has a strong hold in my locality and also delivers quite good speed. But still there are some line issue as some dumbasses fiddle with the main connection boxes. Keeping that aside, I am currently using airtel’s random plan. Idk its not an official plan but as “I flowed with river” the plan got generated. Its 4 mbps for 7gb at rs 1000. Post the limit its unlimited but @ 512 kbps. I have heavy data usage for gaming. Its like 90% of my bandwidth goes in it. My plan gets renewed after 28 days. But in 3-4 days I expend all of my bandwidth. After that speed is like bullock cart. Should I change the ISP or upgrade the plan? I have seen that den boomband is really cheap than airtel . But performance wise I guess ( guessed from the comments) that airtel takes the lead. I am really confused. Can you help Mr. Jatin?
Regards
Shivendu
Hi Shivendu!
I am not sure. I had Airtel broadband when I was in Bangalore for 3 months and did not face any downtime even for 1 second. I used to pay INR 1650 for 50 GB @ 8 Mbps and 1 Mbps after that. Your plan INR 1000 for 7 GB @ 4 Mbps is super expensive.
For the contrast I just pay INR 1026 for 30 GB @ 20 Mbps and 1 Mbps UL afterthat in DEN boomband. Ping is good for multiplayer gaming. The only problem is that I do face downtime with DEN once in 2/3 weeks which lasts for 3-4 hours. IDK if it’s their server maintenance or what. Except that it’s pretty good and speed is a constant 20 Mbps. I can buffer 4k on Youtube if needed. 😀
I am not sure what to suggest you Shivendu. I think you should ask around in your locality about the experience people have with DEN boomband. You can always go for a trial run eh mate? I did the same. I kept my MTNL broadband for a month as a test run for DEN. It works for me. You have to check if it does for you.
Good day.
Cheers,
Jatin
Bad experience with den boomband.. executive came and juat took money making fake promise of installing net. Got complaint registered but it got automatically closed without resolution. Net not installed. Would not suggest it to anyone.
Is it resolved yet? Would love to know.
Bloody mc den is. After putting up below comment on various websites I got a call from den head office in okhla. Lady apologised and showed like she is feeling sorry for pathetic services of engineers and customer care executive and made sure within 24 hrs my complaint will be resolved.
But another pathetic employee of den she made no effort jst another fu***ng words out of her.
Again a new complaint msg was recieved and within few hrs it got closed without even contacting me.
PEOPLE DONT GIVE YOURSELF A HEADACHE BY OPTING FOR WORST COMPANY ie DEN BOOMBAND.
Fortunately i hv all records for every call and msgs. Will drag every one involved legally.
Rishabh KapoorOctober 27, 2015 at 6:54 am
Worst company ever to deal with. My internet stopped working 4 days back still there is no resolution to my problem. If you make complaint , your complaint gets auto closed within few hours and u will recieve a message stating ur problem has been resolved.
Ppl do not get in den boomband. Its a den trap.
Worst worst worst customer service. Even a supervisor would not make a documented complaint for wat you say. I just called back to know wat they have updated in my compliant and it was that speed was slow due work under process in area where i made complaint that internet not working ,had made complaint earlier but wirhout any resolution been given my complaint was closed with me recieving a msg resolution has been provided. Out of shock my this complaint was also close in 1.5 hrs.
I have all call records and going forward to lodge a legal complaint, since my family is into legal dept.
But guys believe me dnt even gv it a try. Not worth it. My registered no is 9899761011.
They fucked everyone nice..they knw hw to collect money bt nt much intrest in giving connection..stiil last one month I didnt even get connection or my money…Pla dont trust them……..
Shame on den boomband. Service is pathetic. When your broadband is working then it’s fine but as soon as it goes of then just be ready for the big fight of your life. The customer service executive will drag your a** on burning coal. Their way of talking is like you have done a sin and you are just like anything for them.
I had an issue with my broadband and I called customer service. The guy told me that there is an issue in the area. I kept waiting for it to start for a day then I called next day. The kind hearted person raised a complaint for me and said its the RF issue. Did not get fixed. I called again same answer. I used to talk to their supervisors for like 40-50 minutes or may be more to them every day(some times twice a day). It took 10 days to get my broadband fixed. When I asked for compensation they said “Sir, I have raised a complaint and if you are eligible you will get it by the end of the month”. After a month I called their so called NODAL OFFICE, yes! This is an highlight of the topic. I spoke to the nodal employee and the guy confirmed me the dates on which I did not use broadband for issue and I should have got the compensation but agin he can not do anything because he has to forward the case and again if I am eligible then I will get it. I don’t understand that why even their nodal office executives don’t have authorities to take an action? Again, I think I must have called them atleast 5 times for the same issue but till date after 4 months I haven’t got any compensation.
If you have an issue and you raise a complaint then just forget that the customer service team will take care of it. You will have to call them regularly and trace your issue. Their broadband is not working is not their issue even if you are paying for it. It’s really a pain in the a**. If you want to talk to on of their manager then you will get a single reply “Sir you can not not to manager right now because he is busy in another call, I can arrange callback in next 30 minutes(which you will never receive. I bet for it)” to talk to one of their manager(busiest people in life) you will really face hard time. Trust me. The staff is rude, lazy, managers don’t even know what they talk or I should say that their supervisors are more knowledgeable then them, they disconnect the call when they can not handle the call, they will put your call on hold and won’t come back and you will have to disconnect the call(stayed on hold for 35 minutes). And a lot more I can talk about their disastrous customer service.
Please don’t get DEN BOOMBAND.
I love Den for their faster service.
Lol! Stop trying Den boomband! 😛
Worst company ever to deal with. My internet stopped working 4 days back still there is no resolution to my problem. If you make complaint , your complaint gets auto closed within few hours and u will recieve a message stating ur problem has been resolved.
Ppl do not get in den boomband. Its a den trap.
Worst worst worst customer service. Even a supervisor would not make a documented complaint for wat you say. I just called back to know wat they have updated in my compliant and it was that speed was slow due work under process in area where i made complaint that internet not working ,had made complaint earlier but wirhout any resolution been given my complaint was closed with me recieving a msg resolution has been provided. Out of shock my this complaint was also close in 1.5 hrs.
I have all call records and going forward to lodge a legal complaint, since my family is into legal dept.
But guys believe me dnt even gv it a try. Not worth it. My registered no is 9899761011.
worst service, no complain solution, worst speed, third class customer satification…………….jo company kahti hai wo nahi karti hai
Wow! You are angry.
They are cheaters same problem i have poor service lots of complaint in first month every day connection close 3-4 time and new issue iw ill make payment onlin last five days before till today not updated every day i calling to customer care they r started demo nest day morning closed i am very upset about this company i dont know how govt gives them permission without setup and why govt not verifying these type of companies they are 100% not efficient and reliable to works for consumers company not able to run they cheat more peoples
I m not sure how are ur experience on den boomband. One thing for sure is that there are lots of false commitment and fake stuff.
Firstly they don’t have enough ground staff. If u make a complaint probably any one will report to u after a week. Most of your complaints will be closed automatically without verification and u will receive a message that complaint has been resolved. When u ask them about it they will tell u that they checked it at backhand and it was closed.
When u call they will hardly do any troubleshooting, then they will assign a engineer who will never visit and then complaint is closed automatically.
Another problem is there WiFi router that is without antenna and works upto 5 meters only and if u close the door of the room then it can not work in next room
Well den has a answer or better to say a answer to every question u put to them.e.g. if I am facing downloading problem I am told since a 20mbps connection is there then u can have 1\8 of that speed that is about2.5 Mbps as download. But on surfing u will get 20 Mbps. Then when shown that on ur web site it is mentioned that one can download a whole album in less then. Minute that means about 30mb data in a minute at least. Then they have no reply. They send a person to ur site who reaches after 5 reminders then he comes do a lot of efforts change this chat but problem does not resolves. He then refer to the senior and leave
. even if I mark the complaint book that complaint is pending u will receive a message as complaint resolved and no senior or any one will call back.
Another irony is that they have double standards. E..g I have 2 connections from den boom bans, one at home @5mbps at home and another at office @2p Mbps but the download speed on 5mbps line is at full 5mbps u may download any thing. But at my office I can’t down load more then 4 Mbps, and when it downloading then it stop surfing. A lot of engineers have visited replacing and mde a lot of changes at back hand but it don’t even work for more then 30 minutes. Then speed test fails and replies at 8 to 12 Mbps.
I am frustrated I would have taken a lesser speed connection and it would have worked better.
Any how last thing they have different plans at website and different at call centers. And free goodies don’t work. They are for some special websites associated with jabong and am
Snapdeal but have different products and at very high price.
I am really upset, Airtel was best.
Hi all,
I would like to share my review about den Boomband service.
Its been 4 months now since i have been using this network and i have never experienced any issues with the internet as compared to my experiences with reliance and mtnl broadband
The sad part is like these two this company also suffers from ignorant and shitty customer service.
They can change your internet plan anytime with the inferior plan and make sure you get stuck at this plan for life unless you go rushing to their office and pick a fight with them .
Trust me i had to go and quarrel with them every day till they offered me a solution.
For any new users watch out for this flaw and please reconsider for alternative internet providers (airtel,nextra,citylink etc if you live in delhi)
Yeh sasta h par acha nai.
Hello Shubham,
Exactly my point. You have nailed it. Den boomband does have calibre to be an excellent ISP in New Delhi but the problem is their execution of plans. The coordination in their own company is very poor. There is no central system like an ERP to keep track of all complaints and follow up.
They should understand that not everyone has time to rush to their office and solve things in person. They should be more proactive.
I hope they will improve with time as their plans are one of the best in the Captial.
Cheers,
Jatin K Malik
Aap jasi gandi company mene aaj tak nhi dekhi jo pais bhi lane nhi aa skti hai or na hi asi employes jo itne laperwa hai jine koi request bhi bnani nhi aati 9/10/15 ko 1 request dali thi ghar se paise le jao or net chalu ker do per abhi tak na to koi aaya or na hi kisi ne call ki or jab costumer cear me call ki tab pta chali ki request sahi nhi bani thi aap dubara se request dalo kya hai ye kam kerne ka trika or ab me aap ki service chodna chahta ho or aap k device ko ghar se baher diwar se latka diya or ab meri device ki koi jime wari nhi hai or mera nam basant singh hai
Oh okay.
p.s: Ranting here may or may not help you, but complaining to customer care will. Good day.
I want to new connection of den boomband. But here only negative feedback is mention, so I m confused to install or not…??????????
Mat lo…….. service is just like hell, they feel no responsibility for the customers……
Depends on your locality. It’s a new company. You may or may not get to struggle. Ask around in your neighbourhood or ask for a trial connection from Den Boomband. 🙂
Hey Jatin pls… tell me is Den broadband is good near Loni, U.P. area I have Shop there…
Hello Rohit. I am sorry I have no idea about Loni as I am resident of North-West Delhi. Perhaps you can check in your neighbourhood or ask for a 7 day trial from DEN boomband to judge it yourself. 🙂
Worse service known as DEN BOOMBAND.
1 mahine se mera den boomband hack hain.
Meine 10 bar complain ki lekin koi nahi aaya thik karne. Aaj tak koi nahi aaya…
Aur abhi connection quit k liye request ki hain
Abhi tak koi nahi aaya..
Please help me to get rid off this useless Den wifi
Hacked? Whoa. Just change the password already! 😛
This guy who created this blog, is most likely a marketing guy from this pathetic internet service provider “DEN Networks”.To the general public, i wont say that you don’t buy this connection, but please before throwing away your money, read or research about this ISP. I had my experience with DEN for 2 years now but within last 4 months it feels like people in DEN networks are getting out of their limits its like that they are promising something that they can never keep up with, after 4 months of followups (for just to re-instate the connection) i get text messages on my regd. # which says:- Pay for 3 months and get additional 3 months free; 6 months and get additional 6 months free. Now i wonder as to how these people fail to realize that if they cant even keep up with 1 months of payment, how do they expect people to shell out money for 3/6 months. So to me it surely looks like just another “PONZIE Scheme” in Indian market.
PS:- As far as those stupid CAS #’s are concerned, even i don’t remember now how many of those i have.
WOW! Uttam you seem like a incredibly stupid guy. 🙂
I will suggest you to actually start reading stuff before pointing fingers on anyone. I don’t care how you feel about DEN or infact any other company but before coming up on my blog, just read the post and author description before writing rubbish.
Good luck!
Hi Jatin,
I am also facing same issue with my den boomband connection. Also the same customer service, Please can you help me around to get my issues noticed and addressed properly??
Sushant
8130887967
Hi Sushant!
I missed your comment. Hope your problem is resolved?
I was my worst exp that I didnt even get the connection after payments..for first two days their was response aftr onwards on response at all..it was really frustrating..if you cant make the conection..pls give my payment back..
Hi Dileesh, You won’t get anything by ranting here. Call, Email, Tweet them using the methods shared below! 💡
Go to hell you …. … … ….
Lol! Are you stupid? I am just a user like you and am not affiliated to DEN in any other way. *smh*
It is pathetic experience with the services of Den. I applied for broadband connection and after4-5 days of application technical team came to my house for installation and said there is not feasible to install broadband at my house. It shows the communication level of sales team with the technical team. With no alternative I requested for refund of money and I was said that it would get refunded within 15 days. Even after 20 days refund is not processed and I have no other option other that following up with customer care. It is just pathetic experience with services. Please re-think before getting their connection !!!
Tanmoy Maji
Hello Tanmoy,
I agree. I mentioned the same in my post – https://bitsnapper.com/den-boomband-problems-review-delhi/
The communication gap in Sales and Technical team is simply preposterous. Sales people are only concerned about selling as many as connections possible to meet their target which shows poor customer concern.
I hope you get the refund soon. Let us know. You can also tweet them about this. It may help move things faster. 🙂
Den Boomband Services are pathetic they are really useless service providers with unqualified engineers and no guarantee of turn around time – they can’t be relied upon – want to say utmost disregard full words but lets see do they make India proud or they are the one of the money making bastards.
You can’t be too sure. 😉
I am very dissapointed with the service provided by Den boom band, last month on 30th June 2015, I paid Rs 2,565 for three months plan to one of your agent Raju. he assure me that the very next day the engineer will come an install the device, hoping that someone will turn up.. i waited and even did not go for work however nobody turn up i did not even relieve a phone call. On 2nd of July i called the Agent Raju, about the concern however he was very rude he said not to disturb him because its his off and to call the customer service, i a very rude manner, i called the customer service they told me that the engineer will come the next day , again no one turn up.. i waited and waited still no one turn up, i did not even receive any phone call, Lastly i gave up all hope and call the customer service to cancel the service, they told me that the request has been processed and the money will be refunded within 15 days, the customer service agent also told me that since the device has not been installed at all the money will be definitey refunded with 15 days.. after 15 days i call numerous times i had a word with Sonali, Mandeep, Manish and many more agent but they all are incapable . the only thing the Den Boomband representative know is to put the customer on hold and and just say the same thing that i will get the money within 24hrs. the surprising part was when i ask for supervisor or manager evreytime they use to say the supervisor are not available, or else they will only say supervisor will call back within 25 hrs, but no one use to call me. every time they would say a compliant has been mail, but nothing happens Its rely pathetic service. i am soo tired of calling the Den boom band customer service they are of no help. i am just asking my hard earn money back . why you people are not able to help me , today is 22nd of july still i did not receive my money and if i call the customer service again they will say those scripted word “i understand your concern, a complaint has been mail to the concern department ,will receive the refund amount within 24 hrs ” this is Heights. called on I am soo tired an disappointed , i regretted why i opted for your servic
I ONLY GET COMPLAINT NUMBER WITH NO RESOLUTION. I WAS SUPPOSE TO GET THE REFUND WITH 15 DAYS NOW ITS BEEN MORE THAN 25 DAYS WHEN I AM GONNA GET MY REFUND , CUSTOMER SERVICE ALWAYS SAYS I WILL GET THE REFUND WITHIN 24 HRS WHEN EVER I CALL …. YOU PEOPLE STEAL MONEY ITS COMPLETELY FRAUD SERVICE PROVIDER YOU SHOULD BE PENALISED FOR THAT. COMPLAINT NUMBER I HAVE IS
1) CAS-06701-L2W3S7
2) CAS- 1263-C6X0
3) CAS-12631-H6V2
4) CAS-07263-N2H2M3
5)CAS- 08212-Q6G6F9
PLEASE RESOLVED IT
Hi S4Sun (if that;s your name)!
Sad for you to face a lot of problems like this. However, since this is just a blog of a guy like you, I would suggested you to register a complaint and follow up. But seeing you have been through that route already, so maybe it’s time to go extreme. Just drop the excerpt above to their email and go for a formal complaint. Make sure you have all the documents and receipts given to you during the time of booking.
Just call their support one last time and tell them you are preparing to file a Consumer grievance suit and demand to talk to the Manager/Incharge. Good luck with it.
Q-boomband hai jahaa, kya aap hai wahaa?
Answer:- Nahi nahi hona bhi nahi chaha ta .
choor mera paisa waa pis karo
Funny guy! 😛 😀
By mistake we desideed to buy a new den connection on dated 3/5/2015 your sales person .ms. Manoj says we unable to give 7 days demo to you but we give 15 days extra usage , we agree & give payment to Mr. Manoj
Mr.Manoj conform to me it will be installed on tomorrow but after many follow-ups finally installed on 8-5-2015 , after 5-6 days we found a unique problem with den boomband “after power cut your internet is not working “(we are using proper power backup) 2-3 times we called to customer care for resolving this complaint but no solution provided by den team.
After few days we received one message from den ” your account will be expired on 3-6-2015″
But how can it possible because your installation date is 8-5-15 one month + 15 days it will be expired on 23 june… We called to customer care but they not given proper response , after 2-3 reminder they are agree to give 5 more days but not agree to give 15 days
We call to Mr. Manoj more then 15-20 times in a week all the times he says it will be done tomorrow but tomorrow will never come, after that Mr. Manoj give me another phone no. & conform please contact Mr. Lalit he is my senior we call to Mr. Lalit but same result finally we rechare our connection.
After some days we called to Mr. Lalit ,again Mr. Lalit gives another no. Mr. Yogender, after talking with Mr. Yogender my problem is resolved in 4-5 hours.
Now my den connectiong expire date is 23-7-15
In between we are facing a new & unique problem with den , we unable to send mail by outlook & unable to access some chines sites.but all is working fine with other net. Airtel , tata. We called to customer care he says it will be resolved with in 5 hour but now aproxx 20 days are over but problem is not solved.also as per customer care my complaint is still pending.
On dated 8-7-15 we received a mail from den “your account is deactivate” & my internet is stop working , we again call to customer care on dated 8-7-15 they says all are OK from our side it should be cable fault our tecnition will visit in 5 working hours we called more then 20 times to your customer care but no solution. We again call to customer care 11 -7-15 they said your one I’d l2 is deactivate & new is activatide so you are unable to use Internet , after 5 days customer care detect this problem.
We called to Mr. Lalit & explane same .but no solution . after that we call to Mr. Yogender on dated 13-7-15 time aprox 1 pm , we explane to him my problem after 1 hour aprox 2.10 pm my internet is start working.surprise, I think only one person is working in den team.
But before one hour 1.30 am dated-14-7-15 den internet is stopped working.
It’s my worst experience with den boomband.
No hope with den boomband, its my last mail to den team.
User id-shailender_40327
Name-shailender
Ph-9312117080
Complaint no
ia201583
iv203704
ia213601
in228272
is229186
ia181089
ip235109
Many time they not give complaint no because they forvered the mail.
Mr.Manoj-9210442447 (responsible person but they have no power)
Mr.Lalit- totally fake man
Mr Yogender – responsible person
Regards
Best services
Shailender Garg ( manager)
9312117080
Hello Shailender! This is sad to see you are having so much of trouble. Why don’t you write a mail at careboomband@denonline.in and put wecare@denonline.in in cc. DEN networks is the parent company. They surely would take it serious if their “new” subsidiary consumer is facing such problems. This should solve your problem. It will certainly help or else try raising your request on Twitter. Hope your problem gets solved soon.
Den is the worst broadband service provider.I did booking for its wi-fi service on 14th september 2016 and they took money in advance.Later on at the time of installation they did not turn up with equipments .When finally after 5-6 days of payment they installed they put the modem outside our home in the verandah. They told they would be coming in 3 hrs but they didnot turn up till date.The wi-fi doesnot catches signal in our rooms.I called on daily basis for 20 days and got many complains registered but there was no solution. Every complain without any resolution were closed in 5-7 days.I would never recommend den boomband as it took my money and i couldnot use the service. They are cheaters, irresponsible and disgusting broadband service provider